Preparation Course for Certified Quality Auditor Certification Preparation

Audit Process

Audit Preparation and Planning

•  Elements of the audit planning process
•  Auditor selection
•  Audit-related documentation and considerations Logistics
•  Auditing tools and working papers
•  Auditing strategies
•  Auditing plan

Audit performance

•  On-site audit management for the auditor
•  On-site audit management for the auditee
•  Opening meeting
•  Audit data collection and analysis
•  Establishment of objective evidence
•  Organization of objective evidence
•  Exit and closing meetings

Audit Reporting

•  Report development and content
•  Effective reports
•  Final audit report steps

Audit Follow-Up and Closure

•  Elements of the corrective and preventive action (CAPA) process
•  Review of corrective and preventive action (CAPA) plan
•  Verification of corrective and preventive action (CAPA)
•  Follow-up of ineffective corrective and preventive action (CAPA)
•  Audit closure

Auditor Competencies

• Auditor Characteristics
• On-Site Audit Resource Management
• Conflict Resolution
• Communication and Presentation Techniques
• Interviewing Techniques

1.     Use open-ended or closed question types
2.     Use active listening, paraphrasing, and empathy
3.     Recognize and respond to non-verbal cues
4.     Determine when and how to prompt a response

• Team Dynamics

1.     Team-building
2.     Team facilitation
3.     Stages of team development

Program Management and Business Applications

Audit Program Management

•  Senior management support
•  Staffing and resource management
•  Auditor training and development
•  Audit program evaluation
•  Internal audit program management
•  External audit program management
•  Best practices
•  Organizational risk management
•  Management review input
•  Electronic records and computerized system considerations

Business and Financial Impact

•  Auditing as a management tool
•  Interrelationship of business processes
•  Cost of quality (COQ) principles

Quality Tools and Techniques

• Basic Quality and Problem-solving Tools
• Process Improvement Techniques

1.     Six Sigma
2.     Lean

Basic Statistics

•     Measures of central tendency
•     Measures of dispersion
•     Qualitative and quantitative analysis

Process Variation

•     Common and special cause
•     Process performance metrics
•     Outliers

Sampling Methods

1.     Acceptance sampling plans
2.     Types of sampling
3.     Sampling terms

• Change Control and Configuration Management
• Verification and Validation
• Risk Management Tools