Library Support Staff Certification LSSC

Available Dates

Jan-06-2025

Amsterdam
Feb-03-2025

Amsterdam
Mar-03-2025

Amsterdam
Apr-07-2025

Amsterdam
May-05-2025

Amsterdam
June-02-2025

Amsterdam
June-30-2025

Amsterdam
July-07-2025

Amsterdam
Aug-04-2025

Amsterdam
Sep-01-2025

Amsterdam
Sep-29-2025

Amsterdam
Oct-06-2025

Amsterdam
Nov-03-2025

Amsterdam
Dec-01-2025

Amsterdam
Dec-29-2025

Amsterdam

Dates in Other Venues

Jan-06-2025

London
Jan-13-2025

Dubai
Jan-13-2025

Barcelona
Jan-20-2025

Kuala Lumpur
Jan-20-2025

Istanbul
Jan-27-2025

Singapore
Jan-27-2025

Paris
Feb-03-2025

London
Feb-10-2025

Dubai
Feb-10-2025

Barcelona
Feb-17-2025

Kuala Lumpur
Feb-17-2025

Istanbul
Feb-24-2025

Singapore
Feb-24-2025

Paris
Mar-03-2025

London
Mar-10-2025

Dubai
Mar-10-2025

Barcelona
Mar-17-2025

Istanbul
Mar-17-2025

Kuala Lumpur
Mar-24-2025

Paris
Mar-24-2025

Singapore
Apr-07-2025

London
Apr-14-2025

Dubai
Apr-14-2025

Barcelona
Apr-14-2025

Kuala Lumpur
Apr-14-2025

Istanbul
Apr-21-2025

Istanbul
Apr-21-2025

Kuala Lumpur
Apr-28-2025

Singapore
Apr-28-2025

Paris
May-05-2025

London
May-12-2025

Barcelona
May-12-2025

Kuala Lumpur
May-12-2025

Istanbul
May-12-2025

Dubai
May-26-2025

Singapore
May-26-2025

Paris
June-02-2025

London
June-09-2025

Dubai
June-09-2025

Barcelona
June-16-2025

Istanbul
June-16-2025

Kuala Lumpur
June-23-2025

Singapore
June-30-2025

Paris
June-30-2025

London
July-07-2025

London
July-14-2025

Barcelona
July-14-2025

Dubai
July-21-2025

Istanbul
July-21-2025

Kuala Lumpur
July-28-2025

Singapore
July-28-2025

Paris
Aug-04-2025

London
Aug-11-2025

Barcelona
Aug-11-2025

Dubai
Aug-18-2025

Istanbul
Aug-18-2025

Kuala Lumpur
Aug-18-2025

Singapore
Aug-25-2025

Paris
Aug-25-2025

Singapore
Sep-01-2025

London
Sep-08-2025

Dubai
Sep-08-2025

Barcelona
Sep-15-2025

Kuala Lumpur
Sep-15-2025

Istanbul
Sep-22-2025

Singapore
Sep-29-2025

London
Sep-29-2025

Paris
Oct-06-2025

London
Oct-13-2025

Barcelona
Oct-13-2025

Dubai
Oct-20-2025

Istanbul
Oct-20-2025

Kuala Lumpur
Oct-27-2025

Paris
Oct-27-2025

Singapore
Nov-03-2025

London
Nov-10-2025

Dubai
Nov-10-2025

Barcelona
Nov-17-2025

Kuala Lumpur
Nov-17-2025

Istanbul
Nov-24-2025

Singapore
Nov-24-2025

Paris
Dec-01-2025

London
Dec-08-2025

Dubai
Dec-08-2025

Barcelona
Dec-15-2025

Kuala Lumpur
Dec-15-2025

Istanbul
Dec-22-2025

Singapore
Dec-29-2025

London
Dec-29-2025

Paris

Course Details

Libraries serve as essential hubs for knowledge, information access, and community engagement, playing a crucial role in supporting literacy, learning, and cultural development. For Library Support Staff, understanding the mission, values, and ethical foundations of library services is key to effectively assisting users and maintaining an organized, accessible, and welcoming environment. The role of library support staff has evolved to include skills in customer service, technology integration, and resource management, ensuring that users have access to the information and resources they need.

The Library Support Staff Certification (LSSC) Training Course provides participants with a comprehensive understanding of library operations and the critical skills needed to support library functions across various departments. Through this five-day course, participants will gain expertise in access services, customer service for diverse users, adult and youth readers’ advisory, and technology use within library settings. The program emphasizes practical applications, enabling participants to handle user inquiries, assist with collections, and promote library programs, ultimately enhancing the overall user experience.

At the end of the Library Support Staff Certification (LSSC) training course, participants will:

Understand the mission, roles, and community functions of libraries and the responsibilities of library support staff.
Identify libraries’ core values, ethics, and governance principles, and recognize the impact of support staff in diverse library settings.
Communicate effectively with library users, colleagues, and other stakeholders across varied contexts.
Develop strategies to provide high-quality customer service for diverse library users, from youth to adults.
Integrate technology into library operations, assist users with access, and train them in its use for information retrieval.
Understand the basics of access services, including resource circulation and on-site usage.
Provide adult readers’ advisory services, helping users select materials to read, view, or listen to based on preferences.
Offer youth services by curating collections, providing advisory and reference support, and promoting youth-centred library programs.

This Library Support Staff Certification (LSSC) course is ideal for professionals seeking to enhance their skills and credentials in library support, including:

Library Technicians
Library Assistants
Circulation Specialists
Access Services Coordinator
Resource Sharing Specialists
Interlibrary Loan Technicians
User Service Associates
Collections Maintenance Technicians
Document Delivery Specialists

Our courses in Amsterdam are held at the LPC office located at:

Herengracht 124-128, 1015 BT Amsterdam, Netherlands

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Foundations of Library Services

Introduction to the mission and roles of libraries
Understanding the ethics and values of libraries
Discovering the roles of library support staff (LSS) in different types of libraries
Describing the relationships among library departments and functional areas
Explaining the methodology of governing and funding libraries
Exploring the key principles in library services and customer service practices

Communication and Teamwork

Discovering communication strategies for offering high-quality customer service
Techniques for selecting an appropriate medium for communicating:

Based on language
Based on communication styles
Based on library user's and colleagues needs

Exploring positive and productive conflict resolution techniques
Tools for delivering sensitive and difficult information
Identifying the importance of teamwork and methods for supporting it
Techniques for giving and receiving constructive feedback

Technology

Discovering trends and developments in technology applications for library work
Understanding the role of libraries in providing access to technologies and educating users in using it
Identifying the role of technology in creating and accessing information resources
Discussing best practices for ensuring data integrity and confidentiality of user activities
Strategies for flexible adaptation to new technology
Discovering basic troubleshooting techniques for technical problems

Access Services and Adult Readers’ Advisory Services

Describing the elements of access services and the ways of managing them
Strategies for organizing and maintaining collections
Discussing principles and policies in library services:

Copyright
User privacy
Resource sharing
Security for people, equipment and collections

Describing the role and functions of readers’ advisory services
Techniques and tools for recommending titles of potential interest to users
Understanding the applications of reference and review tools
Discovering strategies for developing, promoting and implementing collections-based programs

Youth Services

Identifying the library’s role in meeting youth’s needs
Understanding the fundamentals of working with youth
Strategies for developing collections for youth
Strategies for creating, promoting and implementing library programs and services for youth
Techniques for providing reference services for youth
Understanding the importance of guiding youth in using library materials and resources
Best practices and lessons learned

Library Support Staff Certification LSSC

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