Course Details
Course Outline
5 days course
Process Definitions and Elements
- Process definition
- Process approach to improvement
- Advantages of process mapping
- Elements of a process
- Benefits of process maps
- Attributes of a process map
- Process efficiency versus effectiveness
- Stakeholder analysis
Understanding Process Approach and Non-value-added Analysis
- Understanding process approach
- Process characteristics
- The Plan, Do, Check, Act (PDCA) approach
- Opportunities for reducing cycle time and defects
- Non-value added explained
- Lean thinking to reduce waste in processes
- The eight types of process waste
Re-engineering Methodology
- The need for re-engineering
- Determining what re-engineering is and is not
- Patterns of re-design
- Reengineering
- Simplification
- Value-added analysis
- Gaps and disconnects
Process Assessments Approaches
- Key terms
- Types of mapping tools
- Simple flowcharting
- Geo graphs, spaghetti/workflow diagrams
- Swim lane (deployment) flowcharts
- Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
- Value stream maps
- Process hierarchy
- IDEF0 process map
- Failure Mode and Effects Analysis (FMEA)
Process Improvement and Measurement
- Diagnosis of a process
- Analyzing and improving a process
- Turtle diagram
- Using process maps to identify root causes
- Twelve cornerstone tools to process streamlining
- Problem-solving techniques
- The need to measure
- Process Key Performance Indicators (KPIs)
- Benchmarking and the balanced scorecard
