Course Details
Course Outline
5 days course
Emotional Intelligence as Crucial Component of Communication
- Understanding the barriers in communication
- The layers emotional intelligence and its impact on communicating
- Stress management and the role of optimum level of stress
- Managing emotions
Communication Basics
- Oral and written communication
- Non-verbal communication
- Active listening
- Giving and receiving feedback
- Assertiveness in communication
- Different communication styles
- Evaluating your communication style and its effectiveness
- Enhancing communication effectiveness
Dealing with Conflict, Difficult People and Running Effective Meetings
- Conflict resolution and negotiating skills
- Conflict management styles
- Facilitating meetings
- Communication systems
- Leaders as communication role models
- Knowledge management
- Self presentation techniques
- External relations
- Various styles of leadership and their impact on communication
Strategic and External Communication Skills
- Statements of vision, mission and values
- Enhancing teamwork
- Motivational communication
- Coaching and mentoring skills
- Delegation
Communicating for Influence: Building Impact
- Communication and reasoning skills
- Storytelling
- Purpose-driven communication and influence
- Personal Impact Plan
