Course Details
Course Outline
5 days course
Introduction: The Business Need for Procedures
- Introduction to Management Systems.
- What all organisations need to do.
- The need for comprehensive documentation.
- Policies, purpose and content.
- Writing policies.
- Allowing for Organisational Change.
Designing and Developing Procedures
- Practical activities.
- Preparing to document the Management System.
- All about Procedures.
- Designing the Procedures.
- Purpose and content of procedure documents.
- Writing simple, clear and concise procedures.
Documentation Standards and Control
- The influence of ISO9001 and other related standards.
- Writing Work Instructions, purpose and content.
- Applying the Palin English Standard.
- The Management and control of Documents.
- Forms, Tags & labels purpose and content.
- Records: what they are and their importance.
Analysing and Simplifying Procedures
- The use of Flowcharts and how to interpret a flowchart.
- The problem with text and how the flowchart solves it.
- Flowchart symbols.
- Different types of process maps.
- Value added maps.
- Analysing and simplifying procedures.
Planning System Development & Ensuring its Integrity
- Planning the development of a Management System.
- Which procedures do we write first and why?
- Approval and management support.
- Documentation life cycle and review points.
- Management System review: the power of auditing.
- Case Studies.
