Course Details
Course Outline
5 days course
Strategic quality management and strategic thinking
- Quality evolution and concepts
- Dimensions of product quality
- Dimensions of service quality
- Quality management system: the components
- The core principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- European Foundation for Quality Management (EFQM)
- Evaluation of strategic management
- Strategic thinking versus strategic planning in quality departments
- The strategic planning and control process
- Benefits of strategic management to the quality professional
- Barriers of strategic implementation
- The building blocks of strategic planning
Analysis of the environment
- Situation analysis tools in quality departments
- Quality stakeholders analysis
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying critical success factors in quality
- Key result areas and key performance indicators
- Core competencies and core values
Targets and Innovative Strategies
- Setting targets for quality department
- Concept of objectives of “Financial” vs “Non-Financial”
- How to attain excellence in strategic quality management
- Case studies on strategies of quality management in quality departments
- Importance of key result areas in quality department
Planning for “Vision to Action”
- How to move your vision to action?
- Methods of creating quality related advantages/initiatives
- Effective action plans
- How to connect targets, strategies, action plans and budgets?
- Plan for quality department
Monitoring the Achievement of Quality Management Strategies
- How to achieve control in quality?
- Understanding the key result areas and using it to create KPI’s
- How to set goals/targets
- Keeping a balanced scorecard for the quality department
- Using Key Result Areas (KRAs) to create KPIs for process control
- Examples on quality KPIs
- Types of Measures
- Quality dashboard
- The balanced scorecard for the quality department
