Course Details
Course Outline
5 days course
Fundamentals of Product & Company Knowledge
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Understand the fundamentals and key concepts of knowledge management
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How to make a case for knowledge management
- How to create a culture of sharing
- How to develop a ‘learning organisation’
- How to motivate employees positively to be team players
- Explore the role of KM in an organisation
- Identify where KM is situated in your organisation
- Establish a framework and components for developing your knowledge management strategy throughout the course.
Understanding Context and Taking Stock & Techniques for Engaging Employees
- Understand the cultural and behavioural elements of knowledge management
- Explore how to develop a conducive environment for knowledge sharing and overcoming challenges
- Learn how to make the best use of organisational assessments.
- Self-managed work teams
- Informal and formal consultation processes
- Enterprise Social Networking, Blogs Multimedia
Actively Learning From Feedback Loops
- Examine supply and demand for knowledge
- Capture and generate meaningful lessons learned
- Recognise and maximise learning opportunities in the project cycle
- Pool good practice examples.
Pure KM Tools and Supporting Practices
- Explore and apply knowledge sharing techniques and processes
- Share current examples of ICT and social media
- Identify and work with knowledge champions.
- Benefits of Product Knowledge
- Steps to effective Product Knowledge
- Boosts confidence
- Improves communication skills
- Overcome all barriers to meet the target
Knowledge Management Strategy
- Develop steps for a knowledge management strategy
- Validate components of your KM strategy with peer support
- Share insights for overcoming challenges and recognising success in KM in your organisation.
- Strategies for cross-selling the associated products
