Course Details
Course Outline
5 days course
The Supervisor's Role and Competences:
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept - measuring actual behaviors against the model
- Understanding organizational culture
- Developing a network of relationships and influence
Delegation and Management Style:
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem-solving and decision making
- Managing team meetings
Communication Skills:
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal - case studies in performance management
- Coaching and developing staff - the skills of on-job training
Managing Performance & Relationships:
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
Managing Change and Continuous Improvement:
- Concept of continuous improvement
- Improving systems and processes
- Engaging and enthusing the team
- Creative thinking techniques
- Implementing change
- Influencing skills - making a case and managing the ‘politics’
- Action planning
