Course Details
Course Outline
10 days course
An Introduction to Successful Operations Management and Developemet
- A broad definition of operations management, including its purpose and its key principles
- What successful operations management looks like
- A brief history of operations management
- The key skills, experience and personal attributes that you need to be an Operations Manage
Operations Improvement
- The importance of improvement in operations management
- Key elements of operations improvement
- Broad approaches to improvement
- Improvement techniques
- Managing the improvement process
Supply Chain Management: Purchasing and Inventory
- Definitions of logistics and supply chain management
- Purchasing within SCM - why it is important
- Purchasing within SCM - steps in the process and how to find suppliers
- Purchasing within SCM - documents in the process and when things go wrong
Supply Chain Management: Product Development and Production
- How to identify your target market
- Conducting primary and secondary market research and different methods that you can use
- Key stages of the product development process
- The production and scheduling process and different types of production, including job, batch and flow production
Supply Chain Management : Product Distribution and Marketing
- Defining product distribution and different distribution channels
- Key individuals and parties involved in the distribution process
- Things to consider in the packaging and presentation of your product
- Deciding on delivery options for customers
Finance and Managing Costs
- The importance of finance and cost management to the field of operations management
- Some key financial terminology and documents
- The importance of and how to compile budgets, balance sheets and asset registers
- What depreciation is and some common ways in which to calculate it
Working with Employees, Contractors and Other Workers
- An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
- Managing employed staff, including contractual clauses and statutory entitlements
- Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
- Common clauses within contracts for services
An Introduction to Project Management
- What project management is and how it can relate to your role as an Operations Manager
- The five key phases of project management
- Examples of operations management projects, or common projects types that you may be involved in
- What SMART objectives are and how to write them
More Project Methodologies in Operations Management
- A definition of Six Sigma and its main principles
- Different tools and methodologies that you can use within the Six Sigma process
- Some strengths and potential weaknesses of the approach
- How to maximise the value of Six Sigma
Maintaining Quality in Operations Management
- Ways to ensure quality in the design and productions phases
- The important of quality assurance and quality control, including testing
- Features of the ISO 9000 standards for quality
- Types of quality defects and how to deal with them
Socially and Environmentally Responsible Operations Management
- An examination of corporate social responsibility and why it is an important initiative
- How to create an effective corporate social responsibility strategy
- A case study of a successful and wide-reaching CSR programme
- The characteristics of a sustainable or green business
