Course Details
Course Outline
5 days course
Introduction to Policy & Procedure Writing
- Introduction
- Why Policies are important
- What makes a decent policy
- The structure of policy and procedures
- How to Start Writing Policies and Procedures
- How to Write Procedures to Increase Control
- Writing Procedures for Results
Setting up a Governance Policy Framework for Policies and Procedures
- The legal and compliance role of Policies and Procedures
- The review process and approval
- The rationale of writing disclaimers
- The role of policy and procedures
- What needs to be included
- Who should be included
- The review process
- The approval process
- Writing styles
- Incorporation and editing of different documents; integrating into one style
Implementation of policy and procedures
- Auditing and Monitoring policy and procedures
- Maintaining a strategic distance from equivocalness
- Quality Management Standards – ISO 900
- Management Commitment: The Key to Getting Procedures Used
- How to ensure staff compliance – holding users responsible
- How to notify users
- Special Cases
- Notifying Managers first
- Meeting Work Plans and Notification Forms
- Resistance factors and Dealing with resistance
Standard Operating Procedures (SOPs) Format
- Authorization, Production and Distribution of SOPs
- Revising and Updating Policies and Procedures
- Creating good manuals and handbooks
- What to put in a manual or handbook
- Design elements
- Production elements
- Distribution issues
Case Studies Analysis
- Creating a Perfect document
- Verification
- Validation
- Editing
- Proofreading
- Who Reviews?
- Board/Delegated Authority Ratification and Review Process
- Optional Group workshop/exercises
- Group discussion
- Course review/wrap-up
