Course Info

Length: 3 Days

City: Istanbul

Type: In Classroom

Available Dates

  • Jan-06-2025

    Istanbul

  • Apr-07-2025

    Istanbul

  • July-07-2025

    Istanbul

  • Oct-06-2025

    Istanbul

Dates in Other Venues

  • Jan-06-2025

    Dubai

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Kuala Lumpur

  • Jan-06-2025

    Singapore

  • Jan-06-2025

    Barcelona

  • Jan-06-2025

    Amsterdam

  • Feb-03-2025

    London

  • Mar-17-2025

    Dubai

  • Apr-07-2025

    Amsterdam

  • Apr-07-2025

    Kuala Lumpur

  • Apr-07-2025

    London

  • Apr-07-2025

    Paris

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Barcelona

  • May-05-2025

    Dubai

  • June-16-2025

    London

  • July-07-2025

    Barcelona

  • July-07-2025

    Amsterdam

  • July-07-2025

    Paris

  • July-07-2025

    Dubai

  • July-07-2025

    Kuala Lumpur

  • July-07-2025

    Singapore

  • Aug-04-2025

    London

  • Sep-15-2025

    Dubai

  • Oct-06-2025

    Kuala Lumpur

  • Oct-06-2025

    Barcelona

  • Oct-06-2025

    London

  • Oct-06-2025

    Amsterdam

  • Oct-06-2025

    Paris

  • Oct-06-2025

    Singapore

  • Nov-03-2025

    Dubai

  • Dec-15-2025

    London

Course Details

Course Outline

3 days course

Introduction to KPIs

 

  • Defining Key Performance Indicators (KPIs) and its benefits
  • Understanding the balanced scorecard framework
  • Understanding KPI lifecycle model
  • Types of KPIs:

  •       Leading & lagging KPIs
  •       Qualitative & quantitative KPIs
  •       Efficiency & effectiveness KPIs

  • Characteristics of reliable KPIs

Selecting KPI

 

  • The importance of selecting right KPIs
  • Identifying objectives and intended results
  • Sources for selecting the right KPIs:

  •      Primary sources
  •      Secondary sources
  •      External sources

  • KPIs alignment with organization’s goals
  • Understanding KPI tree

KPI Selection in Practice

 

  • KPIs applications for different departments:

  •      Measuring strategy execution
  •      Measuring operations
  •      Measuring projects
  •      Measuring employee performance

  • Examples of KPIs for different scenarios
  • Group discussion: choosing the right KPI for each goal
  • Course recap and Q&A
  • Final presentation and feedback