Balanced Scorecard Professional

Course Info

Date: May-26-2025

Length: 1 Week

City: Kuala Lumpur

Fees: 3,990

Type: In Classroom

Available Dates

  • Feb-24-2025

    Kuala Lumpur

  • May-26-2025

    Kuala Lumpur

  • Aug-25-2025

    Kuala Lumpur

  • Nov-24-2025

    Kuala Lumpur

Dates in Other Venues

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

  • Jan-27-2025

    Dubai

  • Feb-24-2025

    Amsterdam

  • Feb-24-2025

    Barcelona

  • Feb-24-2025

    Paris

  • Feb-24-2025

    Istanbul

  • Feb-24-2025

    Singapore

  • Feb-24-2025

    London

  • Mar-24-2025

    Dubai

  • Apr-28-2025

    London

  • May-26-2025

    Paris

  • May-26-2025

    Barcelona

  • May-26-2025

    Amsterdam

  • May-26-2025

    Dubai

  • May-26-2025

    Singapore

  • May-26-2025

    Istanbul

  • June-23-2025

    London

  • July-28-2025

    Dubai

  • Aug-25-2025

    Paris

  • Aug-25-2025

    Barcelona

  • Aug-25-2025

    Istanbul

  • Aug-25-2025

    London

  • Aug-25-2025

    Amsterdam

  • Aug-25-2025

    Singapore

  • Sep-22-2025

    Dubai

  • Oct-27-2025

    London

  • Nov-24-2025

    Barcelona

  • Nov-24-2025

    Paris

  • Nov-24-2025

    Singapore

  • Nov-24-2025

    Istanbul

  • Nov-24-2025

    Dubai

  • Nov-24-2025

    Amsterdam

  • Dec-22-2025

    London

  • Jan-19-2026

    Barcelona

  • Jan-19-2026

    Dubai

Course Details

Course Outline

5 days course

Introduction

 

  • Introductions, expectations, and participant knowledge
  • Workshop objectives
  • Agenda, schedule, and logistics
  • Definitions and references
  • Introduction to the examples, case study
  • Group exercises
  • performance measurement
Building a Scorecard System

 

  • Introduction to performance management and measurements
  • Balanced scorecard concept, origin and history
  • Reasons for undertaking a balanced scorecard project
  • Similarities and differences among BSC and other performance systems
  • Advantages of using BSC performance systems
  • Contrast private sector, public agency and nonprofit use of scorecards
  • Key questions the BSC seeks to answer
  • The nine-step methodology for building and implementing a balanced scorecard project i.e. Assessment, Strategy, Strategic Objectives, Strategy Mapping, Performance Measures and Targets, and Strategic Initiatives
  • Guidelines for assembling the Scorecard Components Scorecard roll-out and example
Implementing a Balanced Scorecard

 

  • Aligning strategy and work throughout the organization
  • Implementing the scorecard system
  • Automation, cascading and evolution
  • Collecting, verify and validating performance data
  • Transforming data into information
  • Software options for managing performance information
  • Cascading the scorecard throughout the organization
  • Employee motivation
  • Linking strategy to resource decisions
  • Linking performance to rewards
  • Using performance information to improve organization performance
  • The scorecard as a learning framework
Communication and Change Management

 

  • Engaging employee hearts and minds
  • The internal change journeys
  • Leading sustainable change
  • Guidelines for communicating scorecard plans and results
Facilitating the Scorecard Process
 
  • Challenges
  • Basic elements of facilitation
  • Decision-making methods

 

Course Video