Course Details
Course Outline
5 days course
HE KEY FUNCTIONS OF AN OFFICE MANAGER
- Understand why your role is important.
- Key Duties and Skills
- What is an Office Manager? The role defined.
SETTING OBJECTIVES
- Why are Objectives important?
- How to set Objectives for your team
- How to co-ordinate with higher level Objectives
COMMUNICATION
- Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
- Learn the importance of Assertiveness in performing your role
- Assertive versus Passive behaviour
CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
- How to build your self-confidence and become a more effective Performer and Leader
- Lead through example
- Learn how to spread this confidence into the wider team
BUSINESS ACUMEN
- Negotiate effectively
- Get the most out of your Budget
- Decision Making techniques
- Problem Solving
HANDLING DIFFICULTY
- Manage Stress in yourself and the team
- Effective Conflict Management
LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
- Delegation and Supervision
- Team Working and Leadership
- Motivation - how to find the magic touch
- Importance and application of Objectives in team and group dynamics
- Working well with colleagues
- Coaching as a tool
MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
- Time Management
- Prioritisation
- Organising the team
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
- HR (Human Resources) functions and activities
- Project Management and Planning - an overview.
THE IMPORTANCE OF THE CLIENT
- Why are customers so important
- How to keep this in focus
- Complaint Handling
