Over the course of this intensive 5-day training program, participants will gain comprehensive insights into effective office administration and corporate governance practices. The training is structured to cover a wide range of topics, starting with an introduction to office administration and its core responsibilities, followed by the value of efficient office administration in terms of efficiency, productivity, organization, professionalism, and compliance. Attendees will learn about the essential competencies of a successful administrator, including communication skills, organizational prowess, attention to detail, problem-solving abilities, adaptability, tech proficiency, customer focus, and confidentiality.
The training delves into managing working relationships, emphasizing coaching, networking, problem-solving, rapport-building, assertiveness, and conflict management. Participants will also develop effective communication and writing skills, focusing on clarity, listening, written and verbal communication, email etiquette, and cultural sensitivity. Moreover, the program explores task management, time management, and planning techniques, as well as the utilization of office organization technology such as project management software, collaboration tools, and document management systems. The training addresses records management, covering electronic document management, data security, retention policies, and compliance.
In addition to technical skills, participants will learn about work environment etiquette, professionalism, conflict management, stakeholder communication, and customer relationship management. The program also offers insights into financial administration, event management, travel, meeting management, and emotional intelligence in office administration. The final day of training focuses on managing upwards in corporate governance, emphasizing understanding working styles, effective communication, building trust, problem-solving, and feedback mechanisms.
Throughout the training, attendees will gain practical tools and strategies to excel in various aspects of office administration and corporate governance, enhancing their abilities to contribute effectively to the success of their organizations.
By the end of this comprehensive training program, participants will be equipped with the knowledge and skills necessary to excel in various aspects of office administration, corporate governance, communication, conflict resolution, and emotional intelligence.
- Understand foundational principles and core responsibilities of office administration.
- Differentiate office administration from management and recognize its value for efficiency and professionalism.
- Develop interpersonal skills for managing relationships, coaching, and networking.
- Enhance communication, including writing skills, for effective interactions.
- Learn time management, multitasking, and goal-setting techniques.
- Explore tools and technology for efficient office organization and records management.
- Master work environment etiquette, conflict management, and assertiveness.
- Acquire customer relationship management skills and handle delicate situations.
- Gain proficiency in financial administration and event management.
- Strengthen emotional intelligence, conflict resolution, and communication in corporate governance.
- Office Administrators and Assistants
- Managers and Supervisors
- Human Resources Professionals
- Project Managers
- Customer Service Representatives
- Team Leaders
- Administrative Professionals
- Professionals Seeking Career Development
- Entrepreneurs and Small Business Owners
- Individuals Interested in Personal Development
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.