Excellence in Customer Care for Healthcare

Course Info

Length: 3 Days

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Jan-13-2025

    Kuala Lumpur

  • Apr-14-2025

    Kuala Lumpur

  • July-14-2025

    Kuala Lumpur

  • Oct-13-2025

    Kuala Lumpur

Dates in Other Venues

  • Jan-13-2025

    Dubai

  • Jan-13-2025

    Istanbul

  • Jan-13-2025

    Paris

  • Jan-13-2025

    Singapore

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Amsterdam

  • Feb-10-2025

    London

  • Mar-31-2025

    Dubai

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-14-2025

    Paris

  • Apr-14-2025

    Istanbul

  • Apr-14-2025

    Singapore

  • Apr-14-2025

    Barcelona

  • May-12-2025

    Dubai

  • June-30-2025

    London

  • July-14-2025

    Barcelona

  • July-14-2025

    Istanbul

  • July-14-2025

    Amsterdam

  • July-14-2025

    Paris

  • July-14-2025

    Dubai

  • July-14-2025

    Singapore

  • Aug-11-2025

    London

  • Sep-29-2025

    Dubai

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    London

  • Oct-13-2025

    Amsterdam

  • Oct-13-2025

    Paris

  • Oct-13-2025

    Singapore

  • Oct-13-2025

    Istanbul

  • Nov-10-2025

    Dubai

  • Dec-29-2025

    London

Course Details

Course Outline

3 days course

Fundamentals of Customer Care in Healthcare

  • The importance of Customer Care in Healthcare
  • First Impressions: The Essentials of Professionalism
  • Basic Communication Skills in Arabic and English
  • The Healthcare Provider-Patient Relationship
  • Cultural Sensitivity in Healthcare
  • Activity: Role-playing common scenarios

Effective Communication and Empathy

  • Active Listening and Expressing Empathy
  • Communicating with Clarity in Arabic and English
  • Handling Language Barriers and Translations
  • Dealing with Sensitive Topics
  • Patient Confidentiality and Ethics
  • Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

  • Managing Emotional and Difficult Situations
  • Complaint Handling and Conflict Resolution
  • Gathering and Utilizing Patient Feedback
  • Best Practices for Continuous Improvement in Customer Care
  • Developing a Patient-Centric Culture
  • Activity: Interactive Case Studies and Group Discussions

Course Video