Lean Six Sigma principles are used in a range of industries to improve process efficiency by eliminating waste and reducing defects. When applied correctly, these methodologies can lead to happier customers and increased revenue. In the healthcare industry, defects not only affect revenue and customer satisfaction—they can mean the difference between life and death.
Six Sigma can also reduce unnecessary expenses. These kinds of results are achievable from healthcare professionals by committing to proven Lean or Six Sigma methodologies. The DMAIC method (Define, Measure, Analyze, Improve, Control), for instance, focuses on improving existing processes. One of the most common processes in a hospital setting is check-in.
Lean Sigma Performance Improvement in Healthcare course helps healthcare organizations improve, as it offers a practical roadmap for making Lean or Six Sigma work as well as demonstrating it through real case studies, illuminating key facets of change that are too often ignored.
At the end of this Lean Sigma Performance Improvement in Healthcare course, you will be able to:
- Ensure their projects are linked to the achievement of their organisation’s strategic objectives
- Capture the ‘Voice of the Customer’ to ensure any potential process changes are aligned to customer requirements
- Apply the simple, robust, structured and proven approach of DMAIC (Define, Measure, Analyse, Improve & Control) to process improvement
- Apply project management, change management and financial project appraisal techniques
- Move from a ‘Functional’ to a ‘Value Stream’ view of the organisation where stakeholders work together collectively to remove waste from the ‘Value Stream’
- Understand ‘Process Behaviour’ through effective measurement and data analysis
- Prioritise opportunities for process improvement
- Develop ‘Permanent Corrective Actions’ for process failures
- Select and use the appropriate ‘Lean Six Sigma’ tools to reduce variation, defects, cycle times, lead times, waste and costs within their processes
- Influence organisational culture and employee behaviour towards supporting ‘Lean Six Sigma’
- Ensure process improvements are sustained through the use of a ‘Control Plan’
- Ensure their projects are linked to the achievement of their organisation’s strategic objectives
- Capture the ‘Voice of the Customer’ to ensure any potential process changes are aligned to customer requirements
- Apply the simple, robust, structured and proven approach of DMAIC (Define, Measure, Analyse, Improve & Control) to process improvement
- Apply project management, change management and financial project appraisal techniques
- Move from a ‘Functional’ to a ‘Value Stream’ view of the organisation where stakeholders work together collectively to remove waste from the ‘Value Stream’
- Understand ‘Process Behaviour’ through effective measurement and data analysis
- Prioritise opportunities for process improvement
- Develop ‘Permanent Corrective Actions’ for process failures
- Select and use the appropriate ‘Lean Six Sigma’ tools to reduce variation, defects, cycle times, lead times, waste and costs within their processes
- Influence organisational culture and employee behaviour towards supporting ‘Lean Six Sigma’
- Ensure process improvements are sustained through the use of a ‘Control Plan’
Whatever your Lean Sigma leadership role–from patient-facing staff to senior executive to performance improvement specialist– Lean Sigma Performance Improvement in Healthcare training course gives you an indispensable foundation for success.
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.
