IT Standards and Operational Excellence

Available Dates

Dec-09-2024

Kuala Lumpur
Jan-13-2025

Kuala Lumpur
Feb-10-2025

Kuala Lumpur
Mar-10-2025

Kuala Lumpur
Apr-14-2025

Kuala Lumpur
May-12-2025

Kuala Lumpur
June-09-2025

Kuala Lumpur
July-14-2025

Kuala Lumpur
Aug-11-2025

Kuala Lumpur
Sep-08-2025

Kuala Lumpur
Oct-13-2025

Kuala Lumpur
Nov-10-2025

Kuala Lumpur
Dec-08-2025

Kuala Lumpur

Dates in Other Venues

Nov-25-2024

Amsterdam
Nov-25-2024

London
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

Istanbul
Dec-16-2024

Singapore
Dec-16-2024

Paris
Dec-23-2024

London
Dec-30-2024

Barcelona
Dec-30-2024

Dubai
Dec-30-2024

Amsterdam
Jan-06-2025

Dubai
Jan-06-2025

Barcelona
Jan-13-2025

Istanbul
Jan-20-2025

Paris
Jan-20-2025

Singapore
Jan-27-2025

Amsterdam
Jan-27-2025

London
Feb-03-2025

Dubai
Feb-03-2025

Barcelona
Feb-10-2025

Istanbul
Feb-17-2025

Paris
Feb-17-2025

Singapore
Feb-24-2025

London
Feb-24-2025

Amsterdam
Mar-03-2025

Barcelona
Mar-03-2025

Dubai
Mar-10-2025

Istanbul
Mar-17-2025

Singapore
Mar-17-2025

Paris
Mar-24-2025

Amsterdam
Mar-24-2025

London
Apr-07-2025

Barcelona
Apr-07-2025

Dubai
Apr-14-2025

Istanbul
Apr-21-2025

Paris
Apr-21-2025

Singapore
Apr-28-2025

Amsterdam
Apr-28-2025

London
May-05-2025

Barcelona
May-05-2025

Dubai
May-12-2025

Istanbul
May-19-2025

Singapore
May-19-2025

Paris
May-26-2025

Amsterdam
May-26-2025

London
June-02-2025

Dubai
June-02-2025

Barcelona
June-09-2025

Istanbul
June-16-2025

Singapore
June-16-2025

Paris
June-30-2025

London
June-30-2025

Amsterdam
June-30-2025

Barcelona
June-30-2025

Dubai
July-07-2025

Dubai
July-07-2025

Barcelona
July-14-2025

Istanbul
July-21-2025

Paris
July-21-2025

Singapore
July-28-2025

Amsterdam
July-28-2025

London
Aug-04-2025

Dubai
Aug-04-2025

Barcelona
Aug-11-2025

Istanbul
Aug-18-2025

Singapore
Aug-18-2025

Paris
Aug-25-2025

Amsterdam
Aug-25-2025

London
Sep-01-2025

Dubai
Sep-01-2025

Barcelona
Sep-08-2025

Istanbul
Sep-15-2025

Singapore
Sep-15-2025

Paris
Sep-22-2025

London
Sep-29-2025

Amsterdam
Sep-29-2025

Barcelona
Sep-29-2025

Dubai
Oct-06-2025

Dubai
Oct-06-2025

Barcelona
Oct-13-2025

Istanbul
Oct-20-2025

Singapore
Oct-20-2025

Paris
Oct-27-2025

London
Oct-27-2025

Amsterdam
Nov-03-2025

Dubai
Nov-03-2025

Barcelona
Nov-10-2025

Istanbul
Nov-17-2025

Paris
Nov-17-2025

Singapore
Nov-24-2025

Amsterdam
Nov-24-2025

London
Dec-01-2025

Dubai
Dec-01-2025

Barcelona
Dec-08-2025

Istanbul
Dec-15-2025

Singapore
Dec-15-2025

Paris
Dec-22-2025

London
Dec-29-2025

Amsterdam
Dec-29-2025

Dubai
Dec-29-2025

Barcelona

Course Details

The importance of IT standards and operational excellence in today's digital landscape cannot be overstated. With the increasing complexity of IT infrastructures, organizations face challenges in maintaining efficiency, security, and compliance while striving for innovation and competitiveness. Implementing recognized IT standards and frameworks ensures consistency and quality across operations, helping organizations manage risks and meet regulatory requirements. Adopting these standards facilitates smoother integration of new technologies and processes, paving the way for digital transformation.

IT Standards and Operational Excellence is a comprehensive training course designed to provide professionals with the tools and knowledge needed to navigate this dynamic environment. Participants will gain insights into how international standards like ISO/IEC frameworks enhance operational effectiveness and strategic alignment with business objectives. Through practical exercises and case studies, the course explores best practices for optimizing IT operations, improving resource management, and fostering a culture of continuous improvement. This training empowers professionals to drive organizational success by leveraging IT standards to create a robust, agile, and future-ready IT landscape.

Upon completion of this LPC course, attendees will be able to:

Understand the importance and impact of IT standards on organizational success.
Learn about various IT frameworks and how to implement them effectively.
Identify key compliance requirements and how to meet them in IT operations.
Develop strategies to enhance efficiency and effectiveness in IT processes.
Gain insights into best practices for maintaining operational excellence in IT.
Explore the role of IT standards in risk management and cybersecurity.
Familiarize yourself with best practices for measuring and reporting IT performance.
Understand how to align IT standards with business objectives and industry trends.
Explore strategies for change management and organizational change.

This course is tailored for professionals aiming to enhance IT operational standards and practices, focusing on aligning technology with business goals and optimizing service delivery:

IT Managers and Directors
Quality assurance and compliance professionals
IT Operations and Infrastructure Specialists
Business analysts and strategists
Project managers and team leaders
IT Consultants and Advisors
Anyone interested in enhancing IT operational standards and practices

Our courses in Kuala Lumpur take place at the following location :

Level 32 , Menara Prestige, 1, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

10 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Day 6

Day 7

Day 8

Day 9

Day 10

Introduction to IT Standards

Introduction to Course Content and Outlines
Overview of IT Standards and Their Importance
Key IT Frameworks and Compliance Requirements
Steps for Implementing IT Standards in an Organization
Case Studies of Successful IT Standard Implementations
Interactive Discussion: Identifying IT Operational Challenges

Fundamentals of Operational Excellence

Definition and Significance of Operational Excellence in IT
Describing the Components of Operational Excellence
Understanding the Stages of Operational Excellence
Key Principles for Achieving Operational Excellence in IT
Exploring the applications of Operational Excellence in IT
Overview of Operational Excellence Tools
Case Studies of Successful Operational Excellence Process

IT Service Management Frameworks

Definition and Significance of IT Service Management (ITSM)
Describing Common ITSM Frameworks
Detailed Analysis of Information Technology Infrastructure Library (ITIL) Framework
Exploring Key Principles and Objectives of Control Objectives for Information and Related Technologies (COBIT)
The Lifecycle of IT Services According to Microsoft Operations Framework (MOF)
Discovering the Process Areas of enhanced Telcom Operations Map (eTOM) Framework
Applications of the Open Group Architecture Framework (TOGAF)

ISO/ IEC Standards for IT Management

Exploring Common ISO/IEC Standards:

ISO/IEC 20000: IT Service Management
ISO/IEC 27001: Information Security Management
ISO/IEC 9001: IT Quality Management Systems
ISO/IEC 19970: IT Asset Management Systems
ISO/IEC 27002: Information Security Controls
ISO/IEC 27017: Information Technology

Detailed Analysis of ISO/IEC Standards
Best Practices for Integrating ISO/IEC Standards into IT Operations
Workshop: Developing an IT Standards Implementation Plan
Group activity: role-playing IT standard compliance scenarios

Enhancing Operational Efficiency in IT

Strategies for Process Improvement and Efficiency
Tools and Techniques for IT Operations Management
Best Practices for Managing IT Resources and Budgets Effectively
Methodologies for Continuous Improvement
Case Study Analysis: Transforming IT Operations
Hands-On Session: Utilizing IT Management Tools

Risk Management and Cybersecurity in IT Standards

Understanding IT Risks and Mitigation Strategies
Key Principles of Risk Management
The Role of IT Standards in Cybersecurity
Implementing Robust Security Measures in IT Operations
Group Discussion: Balancing Security and Operational Efficiency
Practical Exercise: Conducting an IT Risk Assessment

IT Performance Measurement and Reporting

Identifying the Significance of Performance Measurement in IT
Steps for Developing Performance Metrics and KPIs
Best Practices for Analyzing Performance Results
Strategies for Performance Reporting
Group Discussion: The Applications of Performance Data
Practical Exercise: Developing Performance Metrics and KPIs

Aligning IT Standards with Business Goals

Steps for Developing IT strategy
Exploring IT-Business Alignment Frameworks
Techniques for Integrating IT Standards into Business Strategy
Group Discussion: Challenges Associated with Aligning IT Standards with Business Goals
Practical Exercise: Developing an IT Strategy that Aligns with Business Goals

Change Management and Organizational Culture

Definition and Significance of Change Management in IT Operations
Process of Change Management When Implementing New IT Standards
Skills Required for Effective Change Management
Techniques for Building a Culture of Operational Excellence
Strategies for Managing Resistance to Change within Organizations

Future Trends and Best Practices

Barriers and Challenges to Sustaining Excellence in IT
Best Practices for Leveraging IT Standards for Competitive Advantage
Future Trends in IT Standards and Operational Excellence
Course Recap and Participant Feedback
Final Project: Presenting an IT Standards and Excellence Plan

IT Standards and Operational Excellence

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