IT Standards & Operational Excellence Training

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Jan-13-2025

    Kuala Lumpur

  • Apr-14-2025

    Kuala Lumpur

  • July-14-2025

    Kuala Lumpur

  • Oct-13-2025

    Kuala Lumpur

Dates in Other Venues

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    Dubai

  • Jan-13-2025

    Singapore

  • Jan-13-2025

    Istanbul

  • Jan-13-2025

    Paris

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Amsterdam

  • Feb-24-2025

    Dubai

  • Feb-24-2025

    London

  • Apr-07-2025

    Dubai

  • Apr-07-2025

    London

  • Apr-14-2025

    Istanbul

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    Paris

  • Apr-14-2025

    Barcelona

  • Apr-14-2025

    Singapore

  • June-02-2025

    Dubai

  • June-02-2025

    London

  • July-14-2025

    Barcelona

  • July-14-2025

    Paris

  • July-14-2025

    Istanbul

  • July-14-2025

    Amsterdam

  • July-14-2025

    Singapore

  • Aug-25-2025

    London

  • Aug-25-2025

    Dubai

  • Sep-15-2025

    Dubai

  • Sep-15-2025

    London

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    Paris

  • Oct-13-2025

    Singapore

  • Oct-13-2025

    Istanbul

  • Oct-13-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-10-2025

    Dubai

Course Details

Course Outline

5 days course

Introduction to IT Standards and Operational Excellence

 

  • Overview of IT Standards and Their Importance
  • Key IT Frameworks and Compliance Requirements
  • Principles of Operational Excellence in IT
  • Case Studies of Successful IT Standard Implementations
  • Interactive Discussion: Identifying IT Operational Challenges

Implementing IT Standards and Frameworks

  • Detailed Analysis of Popular IT Frameworks (e.g., ITIL, ISO/IEC 20000)
  • Steps for Implementing IT Standards in an Organization
  • Measuring and Monitoring IT Operational Performance
  • Workshop: Developing an IT Standards Implementation Plan
  • Group Activity: Role-Playing IT Standard Compliance Scenarios

Enhancing Operational Efficiency in IT

  • Strategies for Process Improvement and Efficiency
  • Tools and Techniques for IT Operations Management
  • Managing IT Resources and Budgets Effectively
  • Case Study Analysis: Transforming IT Operations
  • Hands-On Session: Utilizing IT Management Tools

Risk Management and Cybersecurity in IT Standards

 

  • Understanding IT Risks and How to Mitigate Them
  • The Role of IT Standards in Cybersecurity
  • Implementing Robust Security Measures in IT Operations
  • Group Discussion: Balancing Security and Operational Efficiency
  • Practical Exercise: Conducting an IT Risk Assessment

Aligning IT Standards with Business Goals

 

  • Integrating IT Standards into Business Strategy
  • Future Trends in IT Standards and Operational Excellence
  • Leveraging IT Standards for Competitive Advantage
  • Course Recap and Participant Feedback
  • Final Project: Presenting an IT Standards and Excellence Plan