This course introduces participants to a range of issues surrounding the dynamics of disputes and to the advanced models of negotiation and mediation designed to aid in their resolution. The course also considers adjudicative forms of dispute resolution (litigation and arbitration), and discusses how these relate to mediation and negotiation.
An important feature of the course is the way in which it examines the interface between theory and practice. The course aims to assist students in using theories of dispute resolution to understand and address contemporary debates as to how various methods should be used to settle claims in different contexts.
The course will cover the dynamics of disputes, the forms of dispute resolution available - litigation, arbitration, negotiated settlement, and mediation - and how to determine the best choice of resolution system for your client.
If you complete the module successfully, you should be able to:
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judge and select methods of negotiation and alternative dispute resolution.
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define and critically evaluate the different types of strategies employed to become effective negotiators.
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describe and assess substantive and affective conflict as well as interpersonal conflict.
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demonstrate an understanding of how to manage conflicts in a way and manner that leads to constructive outcomes.
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construct a coherent approach and evidence-backed argument for persuading another.
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identify gnitive biases that stand as barriers to effective negotiation and conflict management and the deception and biases that could limit one’s own negotiation and conflict management skills.
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demonstrate communication skills (particularly, skills of persuading others).
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apply skills to be more effective in their roles within an organisation by negotiating and managing conflict.
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manage conflict actively through reduction, elimination or avoidance.
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Personnel from a wide range of ‘results based’ business disciplines
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Company representatives who are engaged in national and international negotiations
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Departmental heads with the responsibility to drive change through collaboration
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Those who have a current or planned negotiation with internal as well as external “suppliers or customers”
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Delegates with experience of negotiating but want to improve their result
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.
