Course Details
Course Outline
5 days course
What is Constructive Feedback?
- Defining what makes feedback constructive
- Explain why feedback is essential
- Why feedback must be constructive if it is to make a lasting difference to performance
- How feedback can help managers and organisations.
Giving Constructive Feedback
- Preparing objective evidence
- Planning the encounter
- When and where to give feedback
- Keeping it simple and to the point
- Delivering the feedback so that it is clearly understood, acceptable and actionable
- Getting the balance right between positive and constructive feedback
- Motivating the recipient to learn and change.
Dealing with Emotion
- The skills required to cope with emotional reactions, theirs and yours
- Using behavioural evidence to maintain objectivity
- Managing body language and tone of voice
- Keeping calm and resolving the problem
- Developing empathy, trust and rapport.
Responding to Criticism
- Avoiding the ‘defend/attack spiral’
- Respecting their right to respond critically
- Active listening and sensitivity to the situation
- Asking the questions that help to clarify the situation
- Conveying ideas and information non-prescriptively
Giving Feedback to Difficult People
- Power and influence
- Dealing with hostility and aggression
- Managing conflict
- Staying on target to achieve required objectives
- The strategies for effective ‘win-win’ solutions
- Getting commitment to the solution or next step
