Course Details
Course Outline
5 days course
Effective Communication
- Introduction to Communication
- Elements of Effective Communication
- Qualities of Effective Communicators
- The Communication Process
- Communication Beyond Words
- Sources of Miscommunication: Barriers
- Overcoming Communication Barriers
Communication Across Cultures
- Improving Cross-Cultural Communication: Guidelines
- Managing Perceptions and Biases
- Understanding Communication Styles
- The Cross-Cultural Communication Skill Set
- Communicating within Multi-Cultural Teams
- Universal Laws of Persuasion: Process
Interpersonal skills
- Building effortless rapport with colleagues
- Working with the boss
- Giving and receiving feedback
- Dealing with emotions
- Building trust with people
Assertiveness
- What is assertiveness and what it is not!
- The different behavioural styles
- Self-confidence and self-esteem
- Negotiating a win-win situation
Communication Behavior and Conflict Management
- Passive, Aggressive and Assertive Behavior
- Verbal and Non-Verbal Elements of Communication
- Understanding Conflict: Sources
- Conflict Management Styles
- Mastering Conflict Management Skills
- Learning to Say No
Barriers to effective communication
- Types of physical interference affecting communication
- Positive and negative organisational climates
- Overcoming the barriers to communication
Improving communication
- Understanding I’m ok, you’re ok life scripts
- Improving organisational communication
- Promoting better relationships
- Communication between managers and employees
Constructive Feedback and Criticism
- The Value of Feedback
- Positive and Negative Feedback
- Giving Constructive Criticism
- Dealing with Negative Criticism
