Course Details
Course Outline
5 days course
Assessing the Starting Point: The Public Sector Performance Management Maturity Scale
- Performance Management defined as an Enabling Movement
- Performance Management Best Practices in Public Sector and Non-profit Organizations
- Conducting a Comprehensive Assessment of Your Government Organization’s Current Use of Performance Management Concepts
- Key Principles of Effective Performance Management for Profits, Non-Profits and Hybrid Organizations
- Customizing the Performance Management Approach via the PPC Model to Build the Required Capacities
Defining the Scope of the Performance Management Initiative
- Identify Performance Improvement Opportunities and Align to Internal Leadership Policy Goals
- Project Management Fundamentals for Performance Improvement Initiatives
- Identifying and Developing Your Performance Improvement Team – Policy, Planning and Implementation Leaders
- Gaining Top Down, Internal and External Stakeholder Buy-in
- Identify Alignment Opportunities between Performance Management and Legislative and Administration Priorities
- Designing Goals and Objectives linked to The High-Performance Organization
- Developing the 4 Step Implementation Model – Diagnostic, Design, Implement and Review
Performance Management Strategy Development
- Diagnostic
- Assessment of Primary Activities, Deliverables, Customer Focus
- Designing the ‘As is’ to the ‘Should be’
- Pre and Post Measurements
- The End in Mind – The High-Performance Organization
- Design
- Organizational Goals Enabled with the Balanced Scorecard
- Competitive Benchmarks for Performance Comparisons and Important Developments
- Performance Management Enabled via KPIs
- Best Practice Objectives and Key Results (OKRs) for Public Sector Organizations
- Implement
- Project Management Principles – Launch, Timelines, Phases, Milestones, Quick Wins and Pilots
- Effectively Cascading Strategic KPIs – Goal, Division and Task KPIs
- Designing an Effective Communication Strategy
- Measure
- Post Project Reviews
- Enhancement and Modifications
- What Next?
Driving the Achievement of Performance Goals
- The Purpose of Employee Reviews as a Vehicle to Drive Performance at All Levels
- Performance Reviews: Facilitating a Process for Analyzing and Using Performance Information Internally to Drive Improvements
- Performance Analysis - Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.
- Addressing the Performance Gap via Proven Approaches for Optimal Organizational Results
- Managing Performance Problems – Key Activities
- Improving Motivation and Engagement at Work
- Performance Evaluation and the Link to Rewards
Sustainability of Performance
- Action Planning for Sustainability of The High-Performance Organization
- Sustainability via Feedback Models - Constructive and Developmental Feedback
- Coaching and Mentoring for Performance
- Seminar: Review and Summary
- Close of Program and Final Evaluation
