Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry.
The course explains the clauses of ISO 9001:2015, providing a foundation for understanding quality management principles. It would help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a baseline review of your organization’s current position and implement the key principles of ISO 9001:2015.
By the end of this course, participants should be able to:
- Learn the fundamental principles to Quality Management Systems (QMS)
- Understand the benefits of adopting an efficient QMS to improve service quality.
- Understand key concepts, clauses and requirements of ISO 9001:2015
- Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
- Conduct a baseline review of your organization’s current position with regard to ISO 9001:2015.
- Develop your knowledge on how to plan for improvement and rectify errors.
- Implement key requirements of ISO 9001:2015 in your organisation.
- Anyone working with quality management system (QMS) standards, the objective of this course is to provide participants with a comprehensive introduction to ISO 9001:2015.
- Managers with responsibility for products and services;
- Directors with accountability for the effectiveness of a QMS;
- Those who need to understand ISO 9001:2015 as part of their job role;
- Those with responsibility for business improvement and customer relationships;
- Those involved (or who will be involved) in the implementation or maintenance of a QMS;
- Those new to auditing wishing to gain a basic knowledge of Quality Management and ISO 9001.
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.