Organisational performance is defined as the actual output of a company measured against its intended output. It is a broad field that deals with what an organisation does and can accomplish when it interacts with its various constituencies.
Measuring the performance of business processes has become a central issue in both academia and business since organizations are challenged to achieve effective and efficient results. Applying performance measurement models to this purpose ensures alignment with a business strategy, which implies that the choice of performance indicators is organization-dependent. Nonetheless, such measurement models generally suffer from a lack of guidance regarding the performance indicators that exist and how they can be concretized in practice.
This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.
The course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry.
By the end of the Measuring Process And Organizational Performance Training Course, you will be able to:
- Select metrics based on organizational strategy and/or process needs.
- Define the detailed components for each metric.
- Assess metrics for gaps, conflict, and alignment.
- Define optimum methods for displaying metrics.
- Use metrics to define appropriate organizational actions.
Measuring Process And Organizational Performance Training Course is ideal for:
- Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate.
- Quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.
