Professional Collection Manager (PCM)

Available Dates

Dec-16-2024

Kuala Lumpur
Jan-27-2025

Kuala Lumpur
Feb-24-2025

Kuala Lumpur
Mar-24-2025

Kuala Lumpur
Apr-28-2025

Kuala Lumpur
May-26-2025

Kuala Lumpur
June-23-2025

Kuala Lumpur
July-28-2025

Kuala Lumpur
Aug-25-2025

Kuala Lumpur
Sep-22-2025

Kuala Lumpur
Oct-27-2025

Kuala Lumpur
Nov-24-2025

Kuala Lumpur
Dec-22-2025

Kuala Lumpur

Dates in Other Venues

Nov-25-2024

Paris
Nov-25-2024

Singapore
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

London
Dec-09-2024

Amsterdam
Dec-16-2024

Istanbul
Dec-23-2024

Dubai
Dec-23-2024

Paris
Dec-30-2024

Barcelona
Dec-30-2024

Singapore
Jan-06-2025

Paris
Jan-06-2025

Singapore
Jan-13-2025

London
Jan-13-2025

Amsterdam
Jan-20-2025

Dubai
Jan-20-2025

Barcelona
Jan-27-2025

Istanbul
Feb-03-2025

Paris
Feb-03-2025

Singapore
Feb-10-2025

London
Feb-10-2025

Amsterdam
Feb-17-2025

Barcelona
Feb-17-2025

Dubai
Feb-24-2025

Istanbul
Mar-03-2025

Singapore
Mar-03-2025

Paris
Mar-10-2025

Amsterdam
Mar-10-2025

London
Mar-17-2025

Barcelona
Mar-17-2025

Dubai
Mar-24-2025

Istanbul
Apr-07-2025

Singapore
Apr-07-2025

Paris
Apr-14-2025

London
Apr-14-2025

Amsterdam
Apr-21-2025

Barcelona
Apr-21-2025

Dubai
Apr-28-2025

Istanbul
May-05-2025

Paris
May-05-2025

Singapore
May-12-2025

Amsterdam
May-12-2025

London
May-19-2025

Dubai
May-19-2025

Barcelona
May-26-2025

Istanbul
June-02-2025

Singapore
June-02-2025

Paris
June-09-2025

Amsterdam
June-09-2025

London
June-16-2025

Dubai
June-16-2025

Barcelona
June-30-2025

Singapore
June-30-2025

Istanbul
June-30-2025

Paris
July-07-2025

Singapore
July-07-2025

Paris
July-14-2025

Amsterdam
July-14-2025

London
July-21-2025

Barcelona
July-21-2025

Dubai
July-28-2025

Istanbul
Aug-04-2025

Singapore
Aug-04-2025

Paris
Aug-11-2025

London
Aug-11-2025

Amsterdam
Aug-18-2025

Barcelona
Aug-18-2025

Dubai
Aug-25-2025

Istanbul
Sep-01-2025

Paris
Sep-01-2025

Singapore
Sep-08-2025

Amsterdam
Sep-08-2025

London
Sep-15-2025

Dubai
Sep-15-2025

Barcelona
Sep-29-2025

Singapore
Sep-29-2025

Istanbul
Sep-29-2025

Paris
Oct-06-2025

Singapore
Oct-06-2025

Paris
Oct-13-2025

Amsterdam
Oct-13-2025

London
Oct-20-2025

Dubai
Oct-20-2025

Barcelona
Oct-27-2025

Istanbul
Nov-03-2025

Singapore
Nov-03-2025

Paris
Nov-10-2025

London
Nov-10-2025

Amsterdam
Nov-17-2025

Dubai
Nov-17-2025

Barcelona
Nov-24-2025

Istanbul
Dec-01-2025

Paris
Dec-01-2025

Singapore
Dec-08-2025

Amsterdam
Dec-08-2025

London
Dec-15-2025

Dubai
Dec-15-2025

Barcelona
Dec-29-2025

Paris
Dec-29-2025

Istanbul
Dec-29-2025

Singapore

Course Details

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations.

Roles and Responsibilities of a PCM are to oversee staff members and ensuring the accurate and timely invoicing of customers. Professional Collection Management course will help you do just that, setting payment collection goals and targets for the department, creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection.

After successful completion of this course on Professional Collection Management , one shall be able to negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection and training and mentoring of staff members in the collections department.

After successful completion of this course you would be able to :

Practical exam training
Explanation through case studies
Solving previous years exam questions
Interact with fellow students and the instructor, who is on hand to give advice and promptly respond to questions in the discussion forums.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.

The course on professional collection management (PCM) is implied for:

Team leaders with a work experience in the field of debt collection
Supervisors
Managers

Our courses in Kuala Lumpur take place at the following location :

Level 32 , Menara Prestige, 1, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Exceptional Leadership

Recognize the basic principles of effective leadership.
Manage difficult situations appropriately.
Prioritize your roles and responsibilities.
Set goals and strategies for strengthening your leadership skills.

Building High Performing Teams

Build relationships on your team that nurture communication, collaboration and trust.
Create a vision, purpose and values with your team.
Set strategic and shared goals that foster commitment and accountability.
Identify the roles and work processes of your team members.
Implement conflict resolution techniques.
Set agreed upon ground rules for the team.
Hold effective meetings that end with results.

Successful Hiring Strategies | Effective Performance Management

Identify the right person to fill the position and objectively choose a candidate.
Compose effective, valuable and legal interview questions.
Access community and online resources for recruiting.
Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
Write effective performance evaluations.
Deliver effective feedback, coaching, and/or corrective action.

Introduction to Collection Industry Compliance

Identify the primary regulators and laws within the scope of the debt collection industry.
Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
Apply the three stages of the Compliance Cycle when developing a CMS.
Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.

Managing the Collection Floor

Describe effective inventory management strategies.
Operate a compliant collection floor.
Develop key performance indicators (KPIs) to measure performance.
Develop and understand efficient, effective, and compliant practices for the collection floor.
CASE STUDIES | Previous year exam questions

Professional Collection Manager (PCM)

Course Info

Course Details

After successful completion of this course you would be able to :

The course on professional collection management (PCM) is implied for:

Course Outline

Exceptional Leadership

Building High Performing Teams

Successful Hiring Strategies | Effective Performance Management

Introduction to Collection Industry Compliance

Managing the Collection Floor

Course Video

Professional Collection Manager (PCM)

Course Info

Course Details

After successful completion of this course you would be able to :

The course on professional collection management (PCM) is implied for:

Course Outline

Exceptional Leadership

Building High Performing Teams

Successful Hiring Strategies | Effective Performance Management

Introduction to Collection Industry Compliance

Managing the Collection Floor

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Course Video