Professional Collection Specialist Designation (PCS)

Available Dates

Dec-16-2024

Kuala Lumpur
Jan-06-2025

Kuala Lumpur
Feb-03-2025

Kuala Lumpur
Mar-03-2025

Kuala Lumpur
Apr-07-2025

Kuala Lumpur
May-05-2025

Kuala Lumpur
June-02-2025

Kuala Lumpur
June-30-2025

Kuala Lumpur
July-07-2025

Kuala Lumpur
Aug-04-2025

Kuala Lumpur
Sep-01-2025

Kuala Lumpur
Sep-29-2025

Kuala Lumpur
Oct-06-2025

Kuala Lumpur
Nov-03-2025

Kuala Lumpur
Dec-01-2025

Kuala Lumpur
Dec-29-2025

Kuala Lumpur

Dates in Other Venues

Nov-25-2024

Paris
Nov-25-2024

Singapore
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

London
Dec-09-2024

Amsterdam
Dec-16-2024

Istanbul
Dec-23-2024

Barcelona
Dec-23-2024

Singapore
Dec-30-2024

Dubai
Dec-30-2024

Paris
Jan-06-2025

Istanbul
Jan-13-2025

Singapore
Jan-13-2025

Paris
Jan-20-2025

Amsterdam
Jan-20-2025

London
Jan-27-2025

Barcelona
Jan-27-2025

Dubai
Feb-03-2025

Istanbul
Feb-10-2025

Paris
Feb-10-2025

Singapore
Feb-17-2025

Amsterdam
Feb-17-2025

London
Feb-24-2025

Dubai
Feb-24-2025

Barcelona
Mar-03-2025

Istanbul
Mar-10-2025

Singapore
Mar-10-2025

Paris
Mar-17-2025

London
Mar-17-2025

Amsterdam
Mar-24-2025

Barcelona
Mar-24-2025

Dubai
Apr-07-2025

Istanbul
Apr-14-2025

Paris
Apr-14-2025

Singapore
Apr-21-2025

Amsterdam
Apr-21-2025

London
Apr-28-2025

Barcelona
Apr-28-2025

Dubai
May-05-2025

Istanbul
May-12-2025

Singapore
May-12-2025

Paris
May-19-2025

London
May-19-2025

Amsterdam
May-26-2025

Barcelona
May-26-2025

Dubai
June-02-2025

Istanbul
June-16-2025

Singapore
June-16-2025

London
June-16-2025

Amsterdam
June-16-2025

Paris
June-23-2025

Dubai
June-30-2025

Barcelona
June-30-2025

Istanbul
July-07-2025

Istanbul
July-14-2025

Paris
July-14-2025

Singapore
July-21-2025

Amsterdam
July-21-2025

London
July-28-2025

Dubai
July-28-2025

Barcelona
Aug-04-2025

Istanbul
Aug-11-2025

Singapore
Aug-11-2025

Paris
Aug-18-2025

London
Aug-18-2025

Amsterdam
Aug-25-2025

Dubai
Aug-25-2025

Barcelona
Sep-01-2025

Istanbul
Sep-08-2025

Paris
Sep-08-2025

Singapore
Sep-15-2025

Amsterdam
Sep-15-2025

London
Sep-22-2025

Dubai
Sep-29-2025

Istanbul
Sep-29-2025

Barcelona
Oct-06-2025

Istanbul
Oct-13-2025

Paris
Oct-13-2025

Singapore
Oct-20-2025

London
Oct-20-2025

Amsterdam
Oct-27-2025

Barcelona
Oct-27-2025

Dubai
Nov-03-2025

Istanbul
Nov-10-2025

Singapore
Nov-10-2025

Paris
Nov-17-2025

London
Nov-17-2025

Amsterdam
Nov-24-2025

Dubai
Nov-24-2025

Barcelona
Dec-01-2025

Istanbul
Dec-08-2025

Paris
Dec-08-2025

Singapore
Dec-15-2025

London
Dec-15-2025

Amsterdam
Dec-22-2025

Dubai
Dec-29-2025

Istanbul
Dec-29-2025

Barcelona

Course Details

Collection specialist oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations.

Collections specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer. Common responsibilities for a collections specialist include:

Professional collection specialist course will help you do just that identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency, locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt and lastly will teach you how to communicate with the sales department to maintain accurate and updated information on client accounts and payments

After completing this course on Professional collection specialist (PCS) , the participant shall be able to learn to contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit, processing customer payments, account adjustments and customer refunds where appropriate and reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately

After successful completion of this course you would be able to :

Practical exam training
Explanation through case studies
Solving previous years exam questions
Interact with fellow students and the instructor, who is on hand to give advice and promptly respond to questions in the discussion forums.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.

The course on professional collection specialist designation (PCS) is implied for:

Collectors
Anyone with consumer interactions
Anyone new to the collection industry

Our courses in Kuala Lumpur take place at the following location :

Level 32 , Menara Prestige, 1, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

FDCPA Essentials for the ARM Industry

FDCPA Essentials
Understanding the consumer’s rights
Responsibilities under the FDCPA as a professional debt collector

FDCPA Essentials for the ARM Industry-2

The Fair Debt Collection Practices Act
Identify restrictions on the method and timing of collection communications.
Explain the purpose of the FDCPA and its implementing Regulation F.
Identify the conditions and restrictions on the timing and method of collection communications with consumers.

Right Party Contact (“RPC”)

Determine a Right Party Contact (“RPC”) with whom you may discuss the debt
Limited Content Message (“LCM”)
Mini-Miranda Disclosure
Recognize and respond to consumer communication preferences, disputes, and attorney involvement
Name the two federal agencies that enforce the FDCPA and explain the consequences of violations

Essential Collection Skills and Techniques

Human Communication is our Business
Build Rapport; Conquer Interference
Ready, Set, Goal! Steps to Success

Essential Collection Skills and Techniques-2

Verify the Consumer
Identify Yourself
Request Payment in Full
Pause
Ask About and Listen for Challenges
Negotiate Solutions
Confirm Arrangements
Close the Call
Previous Exam Questions | CASE STUDIES