IT Solutions for Modern Hospitality

Course Info

Date: Dec-23-2024

Length: 1 Week

City: London

Fees: 4,350

Type: In Classroom

Available Dates

  • Dec-23-2024

    London

  • Jan-27-2025

    London

  • Feb-24-2025

    London

  • Mar-24-2025

    London

  • Apr-28-2025

    London

  • May-26-2025

    London

  • June-23-2025

    London

  • July-28-2025

    London

  • Aug-25-2025

    London

  • Sep-22-2025

    London

  • Oct-27-2025

    London

  • Nov-24-2025

    London

  • Dec-22-2025

    London

Dates in Other Venues

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Kuala Lumpur

  • Dec-16-2024

    Istanbul

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    Amsterdam

  • Jan-06-2025

    Dubai

  • Jan-06-2025

    Barcelona

  • Jan-13-2025

    Istanbul

  • Jan-13-2025

    Kuala Lumpur

  • Jan-20-2025

    Singapore

  • Jan-20-2025

    Paris

  • Jan-27-2025

    Amsterdam

  • Feb-03-2025

    Dubai

  • Feb-03-2025

    Barcelona

  • Feb-10-2025

    Istanbul

  • Feb-10-2025

    Kuala Lumpur

  • Feb-17-2025

    Paris

  • Feb-17-2025

    Singapore

  • Feb-24-2025

    Amsterdam

  • Mar-03-2025

    Dubai

  • Mar-03-2025

    Barcelona

  • Mar-10-2025

    Istanbul

  • Mar-10-2025

    Kuala Lumpur

  • Mar-17-2025

    Singapore

  • Mar-17-2025

    Paris

  • Mar-24-2025

    Amsterdam

  • Mar-31-2025

    Dubai

  • Mar-31-2025

    Barcelona

  • Apr-07-2025

    Dubai

  • Apr-07-2025

    Barcelona

  • Apr-14-2025

    Istanbul

  • Apr-14-2025

    Kuala Lumpur

  • Apr-21-2025

    Paris

  • Apr-21-2025

    Singapore

  • Apr-28-2025

    Amsterdam

  • May-05-2025

    Dubai

  • May-05-2025

    Barcelona

  • May-12-2025

    Kuala Lumpur

  • May-12-2025

    Istanbul

  • May-19-2025

    Singapore

  • May-19-2025

    Paris

  • May-26-2025

    Amsterdam

  • June-02-2025

    Dubai

  • June-02-2025

    Barcelona

  • June-09-2025

    Kuala Lumpur

  • June-09-2025

    Istanbul

  • June-23-2025

    Paris

  • June-23-2025

    Singapore

  • June-30-2025

    Barcelona

  • June-30-2025

    Dubai

  • June-30-2025

    Amsterdam

  • July-07-2025

    Dubai

  • July-07-2025

    Barcelona

  • July-14-2025

    Istanbul

  • July-14-2025

    Kuala Lumpur

  • July-21-2025

    Singapore

  • July-21-2025

    Paris

  • July-28-2025

    Amsterdam

  • Aug-04-2025

    Dubai

  • Aug-04-2025

    Barcelona

  • Aug-11-2025

    Istanbul

  • Aug-11-2025

    Kuala Lumpur

  • Aug-18-2025

    Paris

  • Aug-18-2025

    Singapore

  • Aug-25-2025

    Amsterdam

  • Sep-01-2025

    Dubai

  • Sep-01-2025

    Barcelona

  • Sep-08-2025

    Kuala Lumpur

  • Sep-08-2025

    Istanbul

  • Sep-22-2025

    Paris

  • Sep-22-2025

    Singapore

  • Sep-29-2025

    Amsterdam

  • Sep-29-2025

    Barcelona

  • Sep-29-2025

    Dubai

  • Oct-06-2025

    Dubai

  • Oct-06-2025

    Barcelona

  • Oct-13-2025

    Istanbul

  • Oct-13-2025

    Kuala Lumpur

  • Oct-20-2025

    Paris

  • Oct-20-2025

    Singapore

  • Oct-27-2025

    Amsterdam

  • Nov-03-2025

    Dubai

  • Nov-03-2025

    Barcelona

  • Nov-10-2025

    Kuala Lumpur

  • Nov-10-2025

    Istanbul

  • Nov-17-2025

    Singapore

  • Nov-17-2025

    Paris

  • Nov-24-2025

    Amsterdam

  • Dec-01-2025

    Dubai

  • Dec-01-2025

    Barcelona

  • Dec-08-2025

    Kuala Lumpur

  • Dec-08-2025

    Istanbul

  • Dec-15-2025

    Paris

  • Dec-15-2025

    Singapore

  • Dec-29-2025

    Amsterdam

  • Dec-29-2025

    Dubai

  • Dec-29-2025

    Barcelona

Course Details

Course Outline

5 days course

Hospitality Operations

 

  • Overview of hospitality industry segments
  • Definition of information system and information technology
  • Discussing the evolution of information technology in hospitality industry
  • Identifying the significance and role of IT in hospitality operations
  • Exploring IT applications in hospitality
  • Describing IT systems and their functions
  • Understanding the property management system (PMS)
  • Best Practices for identifying best IT systems and their suppliers 

Gest Wi-Fi Networks 

 

  • Definition and purpose of Guest Wi-Fi Networks
  • Key components of a guest Wi-Fi Network
  • Understanding the process of designing guest Wi-Fi networks:


  1. Site survey
  2. Access point placement
  3. Capacity planning
  4. Segmentation


  • Techniques for designing user-friendly logging pages and authentication processes
  • Methods for securing guest Wi-Fi networks:


  1. Authentication
  2. Encryption
  3. Firewalls


  • Best practices for monitoring guest Wi-Fi performance and troubleshooting
  • Activity: Draft a plan for designing a secure guest Wi-Fi network 

Revenue Management Strategies


  • Introduction to revenue management: Concepts, history, and benefits
  • Describing the organizational structure of revenue management
  • Revenue management strategies and tactics in hospitality industry
  • The process of conducting market analysis and segmentation
  • Understanding demand forecasting and pricing strategy
  • Techniques for managing distribution channels
  • Case Study: Implementation of revenue management strategy in hospitality
  • Activity: Draft a plan for revenue management

Artificial Intelligence (AI) and Internet of Things (IoT)

 

  • Definition of Artificial Intelligence (AI) and Internet of Things (IoT)
  • Identifying the impact and role of AI and IoT in enhancing guest experience and facilitating hospitality operations
  • Exploring IoT applications in hospitality:


  1. Energy management
  2. Water management
  3. Enhance guest experience
  4. Maintenance management
  5. Increase profitability


  • Best practices for developing a secure IoT system with a hospitality establishment
  • Exploring AI applications in hospitality:


  1. Chatbots and vertical assistants
  2. Personalized recommendations
  3. Predictive analytics for demand forecasting
  4. AI algorithms for resource allocation
  5. Automating operations


  • Best practices for integrating AI into hospitality operations 
  • Case Study: Examining various application of AI and IoT in hospitality
  • Activity: Identifying potential opportunities for integrating AI and IoT in your organization 

Data Protection and IT Issues

 

  • Identifying the significance of safeguard guest information
  • Discovering types of guest data and reasons behind selecting them
  • Understanding major data protection regulations and considerations
  • Techniques for developing data protection policies
  • Best Practices for managing data risks
  • Exploring the process of data breach management
  • Discussing main issues and problems in IT implementation
  • The role of problem-solving techniques in solving IT problems
  • Best practices for solving IT issues and minimizing guest impact
  • Activity: Develop data policy and data breach response
  • Course evaluation and recap