Course Details
Course Outline
5 days course
An introduction to Coaching
- What is coaching?
- Why is it so effective?
- What coaching is not
- What’s your coaching style?
- Coaching as a managerial style
- The different uses of coaching i.e. immediate feedback, regular meetings, performance, ongoing development.
Coaching Models
- Using the GROW coaching model
- Practice and application of GROW
- Other coaching models
- GROWTH
- OUTCOMES
- FUEL
How To Give Constructive Feedback
- When to give feedback and how
- Structuring a feedback conversation
- 2 models for giving effective feedback:
- Situation-Behaviour-Impact
- Pendleton’s feedback process
- Phrases and statements to use.
- Introduction and practical implementation of coaching models for:
- Understanding learning styles
- Building rapport and trust
- Setting SMART objectives
- Giving immediate/on the job coaching – Regular 121’s – Performance meetings
Understanding People & Their Motivations
- Understanding the world according to others.
- Understanding beliefs, values and impact on behaviours
- How to understand this and how to apply it to the working environment for performance improvement.
Questioning
- Powerful questions
- Understanding question types and knowing when to use them
Active-Listening
- Getting out of your own way!
- Listening at different levels
- Finding amazing things in what your client has said.
Conduct and Ethics
- Coaching approaches
- Ethical practice
- Confidentiality
