Preparation Course for Certified Manager of Quality/Organizational Excellence (CMQ-OE - ASQ)

Course Info

Length: 2 Weeks

City: London

Type: In Classroom

Available Dates

  • Feb-03-2025

    London

  • Mar-10-2025

    London

  • May-05-2025

    London

  • Aug-04-2025

    London

  • Oct-20-2025

    London

  • Dec-15-2025

    London

Dates in Other Venues

  • Dec-23-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Dubai

  • Feb-03-2025

    Dubai

  • Mar-10-2025

    Dubai

  • Mar-24-2025

    Istanbul

  • Mar-24-2025

    Paris

  • Mar-24-2025

    Barcelona

  • Mar-24-2025

    Amsterdam

  • Mar-24-2025

    Singapore

  • May-05-2025

    Dubai

  • June-23-2025

    Amsterdam

  • June-23-2025

    Paris

  • June-23-2025

    Singapore

  • June-23-2025

    Barcelona

  • June-23-2025

    Istanbul

  • Aug-04-2025

    Dubai

  • Sep-22-2025

    Paris

  • Sep-22-2025

    Istanbul

  • Sep-22-2025

    Amsterdam

  • Sep-22-2025

    Singapore

  • Sep-22-2025

    Barcelona

  • Oct-20-2025

    Dubai

  • Dec-15-2025

    Dubai

  • Dec-22-2025

    Barcelona

  • Dec-22-2025

    Paris

  • Dec-22-2025

    Istanbul

  • Dec-22-2025

    Singapore

  • Dec-22-2025

    Amsterdam

Course Details

Course Outline

10 days course

Management and Leadership

 

  • Quality Philosophies and Foundations
  • The Quality Management System (QMS)
  • ASQ Code of Ethics for Professional Conduct
  • Leadership Principles and Techniques
  • Facilitation Principles and Techniques
  • Communication Skills
  • Customer Relations
  • Supplier Management
  • Barriers to Quality Improvement

The Quality System


  • Elements of a Quality System
  • Documentation of the Quality System
  • Quality Standards and Other Guidelines
  • Quality Audits
  • Cost of Quality (COQ)
  • Quality Training

Product and Process Design


  • Classification of Quality Characteristics
  • Design Inputs and Review
  • Technical Drawings and Specifications
  • Design Verification
  • Reliability and Maintainability

Product and Process Control


  • Tools
  • Material Control
  • Acceptance Sampling
  • Measurement and Test
  • Metrology
  • Measurement System Analysis (MSA)

Continuous Improvement


  • Quality Control Tools
  • Quality Management and Planning Tools
  • Continuous Improvement Techniques
  • Corrective Action
  • Preventive Action

Quantitative Methods and Tools


  • Collecting and Summarizing Data
  • Quantitative Concepts
  • Probability Distributions
  • Statistical Decision-Making
  • Relationships Between Variables
  • Statistical Process Control (SPC)
  • Process and Performance Capability
  • Design and Analysis of Experiments

Risk Management


  • Risk Oversight
  • Risk Assessment
  • Risk Control

Project Management


  • Project management basics 
  • Project planning and estimation tools 
  • Measure and monitor project activity 
  • Project documentation 

Customer-Focused Organization


Customer Identification and Segmentation


  • Internal customers
  • External customers
  • Customer segmentation
  • Qualitative assessment


Customer Relationship Management


  • Customer needs
  • Customer satisfaction and loyalty
  • Customer service principles
  • Multiple and diverse customer management

Supply Chain Management


  • Supplier selection and approval
  • Supplier risk management
  • Supplier communications
  • Supplier performance
  • Supplier improvement
  • Supplier certification, partnerships, and alliances
  • Supplier logistics and material acceptance


Training and Development


  • Training plans
  • Training need analysis
  • Training material, development, and delivery
  • Training effectiveness and evaluation

Course Video