Course Details

EFQM Assessors come from a diverse range of organisations, from the private and public sectors, from SMEs to global multi-nationals, from industry, services and public sector. They bring a wide range of experience and knowledge to the assessment process.

This course has been designed to prepare individuals to complete an internal assessment of their organisation. This training will help create the internal capability and skills to run a self-assessment program for your organisation. Participants will benefit from a one-to-one coaching and feedback throughout the training.

During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award simulation. After the course, they will be able to decide which tools are best suited to supporting your organisation and how to get started.

By the end of the EFQM : Internal Assessor Training Course, you will learn:

About various Self-assessment techniques, practice these tools and decide which is most suitable for your organisation
About The EFQM Excellence Model and its links to the Fundamental Concepts
How to use different self-assessment tools
Which option best suits your own organisation
How to practice interviewing and workshop techniques
To effectively apply the RADAR to produce value-adding performance analyses
analyse the ecosystem of an organisation to provide context for an assessment
identify relevant strategic themes for an organisation and ask strategically important questions
apply the EFQM diagnostic tools effectively
prepare value-adding feedback for an organisation
behave in a professional and sensitive manner during an assessment
identify relevant good practices

The Internal Assessor Training is open to:

Anyone who has a deep interest in the EFQM Excellence Model and the Assessment process. This course will help you perform a self-assessment in your own organisation, and enable you to identify which tool is most suited to your organisation.

Our courses in London are held at the LPC office located at:

LPC Oxford Street Offices: 25 N Row, London W1K 6DJ

London Head Office: 47 - 49 Park Royal Road, London NW10 7LQ

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

The EFQM Excellence Model

EFQM Excellence Model elements
The fundamental concepts of excellence
The EFQM Excellence Model criteria
Structure of results criteria
Structure of enablers criteria
The RADAR concept
Assessing using the model: fundamental concepts

Key information and strategic themes

EFQM management document structure
Key information – overview
Strategic themes
Examples on strategic themes
Empowering people
STIBL’s journey towards excellence

Applying the RADAR to enablers

RADAR – enablers
RADAR – approach
RADAR – deployment
RADAR – assessment and refinement
RADAR questions to enablers

Applying RADAR to results

RADAR results
RADAR – relevance and usability
RADAR – performance
RADAR questions for results

Assessing using the EFQM Excellence Model

What is the EFQM Excellence Matrix
Explore EFQM Excellence Matrix
Scoring enablers with the Matrix
Scoring the results with the Matrix
Examples of scoring (1 enabler & 1 result)
Reflection and lessons learned
Workshop approac

Site visit simulation

Purpose of site visit simulation
Example of site visit plan
Planning the details
Good interview practices
The impact of RADAR on interviews

Writing feedback statements

Preparing detailed feedback
Feedback statements – enablers
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well worded areas for improvement statements
Feedback statements – results
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well-worded areas for improvement statements

Scoring using RADAR

The consensus and scoring process
Feedback – scoring grids
Scoring at criterion part level
Scoring enablers
Scoring results
Scoring examples

Feedback reports

Content of typical feedback report
Feedback against criteria
Building management summary
Tips on good feedback report

Applying the learning in your organization

Self-assessment options
Internal assessment Process
Running the assessment approach

EFQM: Internal Assessor Training

Course Info

Course Details

By the end of the EFQM : Internal Assessor Training Course, you will learn:

The Internal Assessor Training is open to:

Course Outline

The EFQM Excellence Model

Key information and strategic themes

Applying the RADAR to enablers

Applying RADAR to results

Assessing using the EFQM Excellence Model

Site visit simulation

Writing feedback statements

Scoring using RADAR

Feedback reports

Applying the learning in your organization

Course Video

EFQM: Internal Assessor Training

Course Info

Course Details

By the end of the EFQM : Internal Assessor Training Course, you will learn:

The Internal Assessor Training is open to:

Course Outline

The EFQM Excellence Model

Key information and strategic themes

Applying the RADAR to enablers

Applying RADAR to results

Assessing using the EFQM Excellence Model

Site visit simulation

Writing feedback statements

Scoring using RADAR

Feedback reports

Applying the learning in your organization

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Course Video