Course Details
Course Outline
5 days course
Process Definitions and Elements
- Process Definition.
- Process Approach to Improvement.
- Advantages of Process Mapping.
- Elements of a Process.
- Benefits of Process Maps.
- Attributes of a Process Map:
- Who Is the Customer?
- What Is Critical to their Satisfaction?
- Where Can we Obtain Process Performance Data?
- How Well Do our Processes Satisfy their Needs?
- What Is our Business Value Chain?
- What Is Process Efficiency and Effectiveness?
- Stakeholders Analysis
Comprehending Process Approach as per International Quality Standards
- Comprehending Process Approach
- Process Characteristics
- The Plan-Do-Check-Act (PDCA) Approach
- Opportunities in Terms of Reducing Cycle Time, Defects and
- Non-Value-Added
Process Assessments Approaches
- Key Terms
- Mapping Process
- Kinds of Mapping Tools
- Simple Flow Charting
- Geo Graphs, Spaghetti/Workflow Diagrams.
- Swim Lane (Deployment) Flowcharts.
- Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
- Value-Added/Non-Value-Added Analysis.
- Value Stream Maps.
- Cycle Time Map.
- Process Hierarchy.
- Process Maps Symbols.
- IDEFO Process Map.
- Non-Value-Added Analysis
- Lean Thinking to Reduce Waste in Processes.
- The Eight Types of Waste Found in Processes.
- 5S – A Framework to Organize and Maintain your Workplace.
- Failure Mode and Effects Analysis (FMEA).
Process Analysis and Improvement
- Customer Oriented Processes.
- Support Oriented Processes.
- Management Processes.
- Diagnosis of a Process.
- Analysing and Improving a Process.
- Turtle Diagram.
- Using Process Maps to Identify Root Causes.
- 12 Cornerstone Tools to Process Streamlining.
- Problem-Solving Techniques.
- Process Auditing as a Tool for Continuous Improvement.
- Process Mapping in Six Sigma Projects.
Process Measurement and Benchmarking
- Why Measure?
- Setting Targets
- Process KPIs.
- Benchmarking and the Balanced Scorecard.
