The chief operating officer (COO) is a senior executive tasked with overseeing the day-to-day administrative and operational functions of a business. The COO typically reports directly to the chief executive officer (CEO) and is considered to be second in the chain of command.
Most often, the COO’s role is to lead the group’s operation and logistics activities in order to transform the business into a cost-effective financial institution.
This Chief Operating Officer (COO) Programme explores the key skills, tools, and approaches needed to become a high-performing COO.
At the end of the Chief Operating Officer (COO) Programme you will learn :
- In-depth discussion of the roles and responsibilities of the COO
- Understand how the role fits into the organisation
- Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
- How to motivate and retain the right people
- Guidance in how to address internal political as well as practical challenges in executing the COO role
- How to communicate and report effectively as a COO
Chief Operating Officer (COO) Programme is ideal for :
- Existing and aspiring COOs
- Head of Operations
- Risk Managers/Director’s
- Control Function Managers