Course Details
Course Outline
5 days course
Introduction to Performance Management
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Introduction to Performance Management
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Definition and Importance
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Performance Management vs. Performance Appraisal
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Performance Management Cycle
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Planning, Monitoring, Reviewing, and Rewarding
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Roles and Responsibilities
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Manager’s Role
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HR’s Role
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Performance Management Systems
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Components of an Effective System
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Technology in Performance Management
Setting Performance Expectations and Goals
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Setting SMART Goals
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Specific, Measurable, Achievable, Relevant, Time-bound
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Aligning Goals
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Linking Individual Goals to Organizational Goals
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Cascade Goals Throughout the Organization
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Performance Expectations
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Defining Clear and Measurable Expectations
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Communicating Expectations Effectively
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Tools and Techniques
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Goal-Setting Frameworks
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Performance Agreements
Monitoring and Measuring Performance
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Monitoring Performance
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Regular Check-Ins and Feedback
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Real-Time Performance Monitoring Tools
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Measuring Performance
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Qualitative and Quantitative Metrics
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Key Performance Indicators (KPIs)
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Data Collection and Analysis
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Gathering Performance Data
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Analyzing and Interpreting Data
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Performance Reviews
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Conducting Effective Performance Reviews
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Documentation and Record-Keeping
Feedback and Coaching
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Providing Feedback
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Types of Feedback: Positive, Constructive, Developmental
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Feedback Models (e.g., SBI, GROW)
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Effective Communication
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Active Listening
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Non-Verbal Communication
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Coaching Techniques
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Coaching Models (e.g., GROW, CLEAR)
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Building a Coaching Culture
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Handling Difficult Conversations
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Addressing Underperformance
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Conflict Resolution
Motivating and Engaging Employees
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Employee Motivation
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Theories of Motivation (e.g., Maslow, Herzberg)
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Intrinsic vs. Extrinsic Motivation
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Engagement Strategies
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Creating an Engaging Work Environment
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Employee Involvement and Empowerment
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Rewards and Recognition
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Types of Rewards
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Designing a Recognition Program
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Action Planning
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Developing Personal Action Plans
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Implementing Performance Management Best Practices
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