Course Details
Course Outline
10 days course
Credit
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Cutting down on credit;
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Bad debts; and Sales discounts.
Is My Customer Credit Worthy?
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Credit application form;
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Trade references; Bankers references;
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Credit checks; and Credit insurance.
Credit Control Routines
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Terms and conditions of sale; Interest;
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Invoices and Aged debt analysis and debt turn.
Debt Recovery Through the Courts
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The Courts and their powers of collection; and 3 track system
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Statutory Demands, Insolvency and Bankruptcy
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Winding up petitions;
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Voluntary arrangements; and Administration orders.
VAT & Tax Relief for Bad Debts
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What VAT relief is available?;
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How to claim relief; and Tax relief.
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Credit Checking Agencies
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An explanation of what credit checking agencies do;
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The information they hold and How to use their services.
Factoring Companies
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A history of factoring; an explanation of how their products work;
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The services they can offer.
Specialist Legal Services
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What services are on offer; and How to use their services effectively?
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The Courts : How and when it is appropriate to use the courts;
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Advice on applying for legal resolution;
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The 3 track system; Small Claims Track;
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Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.
Telephone Communication
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Telephone skills;
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Handling problems and objections;
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Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
Written Communication
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When to choice written forms of communication;
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Email verses letters and When is each format appropriate Sample letters (Request for payment )
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Demand for payment and Legal demand for payment).
How to Deal with Customer Responses
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Common responses and excuses;
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How to reply to customer responses; and How to gain commitment
