Available Dates
Nov-25-2024
Paris
Dec-23-2024
Paris
Jan-06-2025
Paris
Feb-03-2025
Paris
Mar-03-2025
Paris
Apr-07-2025
Paris
May-05-2025
Paris
June-02-2025
Paris
June-30-2025
Paris
July-07-2025
Paris
Aug-04-2025
Paris
Sep-01-2025
Paris
Sep-29-2025
Paris
Oct-06-2025
Paris
Nov-03-2025
Paris
Dec-01-2025
Paris
Dec-29-2025
Paris
Dates in Other Venues
Nov-11-2024
London
Nov-11-2024
Amsterdam
Nov-18-2024
Istanbul
Nov-18-2024
Kuala Lumpur
Nov-25-2024
Singapore
Dec-02-2024
Dubai
Dec-02-2024
Barcelona
Dec-09-2024
Amsterdam
Dec-09-2024
London
Dec-16-2024
Kuala Lumpur
Dec-16-2024
Istanbul
Dec-23-2024
Dubai
Dec-30-2024
Barcelona
Dec-30-2024
Singapore
Jan-06-2025
Singapore
Jan-13-2025
Amsterdam
Jan-13-2025
London
Jan-20-2025
Barcelona
Jan-20-2025
Dubai
Jan-27-2025
Kuala Lumpur
Jan-27-2025
Istanbul
Feb-03-2025
Singapore
Feb-10-2025
London
Feb-10-2025
Amsterdam
Feb-17-2025
Barcelona
Feb-17-2025
Dubai
Feb-24-2025
Kuala Lumpur
Feb-24-2025
Istanbul
Mar-03-2025
Singapore
Mar-10-2025
London
Mar-10-2025
Amsterdam
Mar-17-2025
Barcelona
Mar-17-2025
Dubai
Mar-24-2025
Kuala Lumpur
Mar-24-2025
Istanbul
Apr-07-2025
Singapore
Apr-14-2025
Amsterdam
Apr-14-2025
London
Apr-21-2025
Dubai
Apr-21-2025
Barcelona
Apr-28-2025
Istanbul
Apr-28-2025
Kuala Lumpur
May-05-2025
Singapore
May-12-2025
London
May-12-2025
Amsterdam
May-19-2025
Barcelona
May-19-2025
Dubai
May-26-2025
Kuala Lumpur
May-26-2025
Istanbul
June-02-2025
Singapore
June-09-2025
London
June-09-2025
Amsterdam
June-16-2025
Barcelona
June-16-2025
Dubai
June-23-2025
Istanbul
June-30-2025
Singapore
June-30-2025
Kuala Lumpur
July-07-2025
Singapore
July-14-2025
London
July-14-2025
Amsterdam
July-21-2025
Barcelona
July-21-2025
Dubai
July-28-2025
Kuala Lumpur
July-28-2025
Istanbul
Aug-04-2025
Singapore
Aug-11-2025
Amsterdam
Aug-11-2025
London
Aug-18-2025
Dubai
Aug-18-2025
Barcelona
Aug-25-2025
Istanbul
Aug-25-2025
Kuala Lumpur
Sep-01-2025
Singapore
Sep-08-2025
London
Sep-08-2025
Amsterdam
Sep-15-2025
Dubai
Sep-15-2025
Barcelona
Sep-22-2025
Istanbul
Sep-29-2025
Kuala Lumpur
Sep-29-2025
Singapore
Oct-06-2025
Singapore
Oct-13-2025
London
Oct-13-2025
Amsterdam
Oct-20-2025
Dubai
Oct-20-2025
Barcelona
Oct-27-2025
Kuala Lumpur
Oct-27-2025
Istanbul
Nov-03-2025
Singapore
Nov-10-2025
London
Nov-10-2025
Amsterdam
Nov-17-2025
Dubai
Nov-17-2025
Barcelona
Nov-24-2025
Kuala Lumpur
Nov-24-2025
Istanbul
Dec-01-2025
Singapore
Dec-08-2025
Amsterdam
Dec-08-2025
London
Dec-15-2025
Dubai
Dec-15-2025
Barcelona
Dec-22-2025
Istanbul
Dec-29-2025
Singapore
Dec-29-2025
Kuala Lumpur
10 days course
Cutting down on credit;
Bad debts; and Sales discounts.
Credit application form;
Trade references; Bankers references;
Credit checks; and Credit insurance.
Terms and conditions of sale; Interest;
Invoices and Aged debt analysis and debt turn.
The Courts and their powers of collection; and 3 track system
Statutory Demands, Insolvency and Bankruptcy
Winding up petitions;
Voluntary arrangements; and Administration orders.
What VAT relief is available?;
How to claim relief; and Tax relief.
Credit Checking Agencies
An explanation of what credit checking agencies do;
The information they hold and How to use their services.
A history of factoring; an explanation of how their products work;
The services they can offer.
What services are on offer; and How to use their services effectively?
The Courts : How and when it is appropriate to use the courts;
Advice on applying for legal resolution;
The 3 track system; Small Claims Track;
Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.
Telephone skills;
Handling problems and objections;
Dealing with difficult customers and controlling anger; and How to gain commitment to pay.
When to choice written forms of communication;
Email verses letters and When is each format appropriate Sample letters (Request for payment )
Demand for payment and Legal demand for payment).
Common responses and excuses;
How to reply to customer responses; and How to gain commitment