Course Details
Course Outline
5 days course
Project Management, Leadership and Strategy for Facility Managers
- Introduction to Facility Managers' responsibilities and skills
- Understanding project management lifecycle and the key activities required at each stage:
- Project planning and design
- Project execution and delivery
- Project evaluation and close out
- Understanding the principles of strategic planning and the need for alignment with the demand organization
- Exploring techniques and methods for successful leadership of the facility organization:
- Developing policies, procedures, and guidance to ensure compliance
- Leading and controlling individuals and teams
- Influencing decisions and attitudes of the demand organization’s leaders
- Change management principles
- Understanding the communication process with stakeholders and the importance of securing their support:
- Communication planning
- Communication delivery
- Communication evalution
- Analyzing Political, social, economic, and industry factors impacting facility management
- Understanding corporate social responsibility (CSR) in facility management
Operations, Maintenance, Occupancy and Human Factors
- Introduction to the facility’s building, systems, infrastructure, grounds, furniture, fixtures, and equipment
- Understanding the principles of physical safety and security in a facility
- Discovering the operations and maintenance process and the purpose of work management support systems
- Key considerations for renewals and renovations in the facility
- Understanding the communication process with stakeholders and the importance of securing their support:
- Communication planning
- Communication delivery
- Communication evalution
- Defining occupancy, occupant services provided by the FM
- Understanding workplace environment and the importance of ensuring occupant health, safety, and security
Finance, Business, and Real Estate
- Discussing the importance of controlling finances related to FM services and ensuring long-term viability of the FM operation
- Exploring operational and capability budgeting for facility managers
- Describing the evidence-based decision making process
- Understanding procurement and contracting principles and strategies
- Discovering financial analysis and reporting techniques
- Exploring real estate principles, strategies, and practices:
- Real estate assessment, acquisition, and disposal
- Real estate asset management
- Space management
- Discussing the funding methodology of major projects and new constructions
Sustainability, Performance and Quality
- Understanding energy management method, energy baseline, energy consumption, and energy efficiency
- Exploring the main aspects of water management: Water use and water footprint
- Strategies for materials and consumable management
- Methods to manage waste in a sustainable manner
- Discussing policies and practices for workplace and site management
- Techniques for measuring facility organization and service providers' performance
- Understanding the principles of quality management for facility managers
Facility Information Management, Technology Management,
- Introduction to technology need assessment techniques and process
- Techniques for collecting data and managing information
- Discussing the importance of technology maintenance and upgrade
- Strategies to ensure information protection and cyber–security
- Understanding the principles of risk management and risk management planning
- Recognizing the importance of emergency preparedness, response, and recovery
- Understanding facility resilience and how to develop business continuity plans
