Course Details
Course Outline
5 days course
Understanding Yourself and Others
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The performance cycle
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Planning and supporting performance
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Exploring human psychology
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Your Johari window
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How are attitudes formed?
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Your personality style explored
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Understanding Emotional Intelligence (EI)
Performance Improvement Planning (PIP)
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Introduction to performance management of people
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Grievance and disciplinaries procedures
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HR managers, grievances and disciplinaries
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Tribunals and tribunal procedures
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Understanding performance decline and the factors affecting performance
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Work performance interviewing
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Communication skills for the performance interview
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Managing good performance – behavioural reinforcement theory
Driving Performance through Talent Management
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Talent management – explored
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Individual employee incentive and recognition programmes
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Employee resourcing: best practices
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Introducing basics of manpower planning
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Flexibility and introducing the ‘flexible firm’
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Differentiating succession management & talent management
Giving Feedback and Making Appraisal Work
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The principles of effective performance appraisal
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Performance management in a multi-cultural setting
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How to deal with common mistakes and minimise failure
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How to structure an appraisal meeting - a step-by-step outline
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Giving feedback with Emotional Intelligence (EI)
Dealing with ‘Difficult’ People
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Providing appropriate career-path planning - supporting development
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Dealing with difficult people and stakeholders
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Behaviour styles – passive, aggressive, passive-aggressive & assertive
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Handling aggression in others
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Personal Action Planning
