Course Details
Course Outline
5 days course
The EFQM Excellence Model
- EFQM Excellence Model elements
- The fundamental concepts of excellence
- The EFQM Excellence Model criteria
- Structure of results criteria
- Structure of enablers criteria
- The RADAR concept
- Assessing using the model: fundamental concepts
Key information and strategic themes
- EFQM management document structure
- Key information – overview
- Strategic themes
- Examples on strategic themes
- Empowering people
- STIBL’s journey towards excellence
Applying the RADAR to enablers
- RADAR – enablers
- RADAR – approach
- RADAR – deployment
- RADAR – assessment and refinement
- RADAR questions to enablers
Applying RADAR to results
- RADAR results
- RADAR – relevance and usability
- RADAR – performance
- RADAR questions for results
Assessing using the EFQM Excellence Model
- What is the EFQM Excellence Matrix
- Explore EFQM Excellence Matrix
- Scoring enablers with the Matrix
- Scoring the results with the Matrix
- Examples of scoring (1 enabler & 1 result)
- Reflection and lessons learned
- Workshop approac
Site visit simulation
- Purpose of site visit simulation
- Example of site visit plan
- Planning the details
- Good interview practices
- The impact of RADAR on interviews
Writing feedback statements
- Preparing detailed feedback
- Feedback statements – enablers
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well worded areas for improvement statements
- Feedback statements – results
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well-worded areas for improvement statements
Scoring using RADAR
- The consensus and scoring process
- Feedback – scoring grids
- Scoring at criterion part level
- Scoring enablers
- Scoring results
- Scoring examples
Feedback reports
- Content of typical feedback report
- Feedback against criteria
- Building management summary
- Tips on good feedback report
Applying the learning in your organization
- Self-assessment options
- Internal assessment Process
- Running the assessment approach
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