Administrative, Personal Assistant and Secretarial Duties

Course Info

Length: 1 Week

City: Singapore

Type: In Classroom

Available Dates

  • Feb-10-2025

    Singapore

  • May-12-2025

    Singapore

  • Aug-11-2025

    Singapore

  • Nov-10-2025

    Singapore

Dates in Other Venues

  • Jan-13-2025

    Dubai

  • Feb-10-2025

    London

  • Feb-10-2025

    Amsterdam

  • Feb-10-2025

    Barcelona

  • Feb-10-2025

    Paris

  • Feb-10-2025

    Istanbul

  • Feb-10-2025

    Kuala Lumpur

  • Feb-24-2025

    Amsterdam

  • Mar-24-2025

    Dubai

  • Apr-14-2025

    London

  • May-12-2025

    Kuala Lumpur

  • May-12-2025

    Istanbul

  • May-12-2025

    Barcelona

  • May-12-2025

    Dubai

  • May-12-2025

    Amsterdam

  • May-12-2025

    Paris

  • June-23-2025

    London

  • July-14-2025

    Dubai

  • Aug-11-2025

    Barcelona

  • Aug-11-2025

    London

  • Aug-11-2025

    Istanbul

  • Aug-11-2025

    Amsterdam

  • Aug-11-2025

    Paris

  • Aug-11-2025

    Kuala Lumpur

  • Sep-22-2025

    Dubai

  • Oct-13-2025

    London

  • Nov-10-2025

    Paris

  • Nov-10-2025

    Kuala Lumpur

  • Nov-10-2025

    Barcelona

  • Nov-10-2025

    Dubai

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    Istanbul

  • Dec-22-2025

    London

Course Details

Course Outline

5 days course

 
The types and roles of the PA/Secretary.
 

 

  • Personal attributes and skills, work relationships, adapting to change.

  • The office environment: layout, design, environmental factors, health and safety concerns

  • Furniture and furnishings, equipment and machinery, their functions.

  • The world of commerce; public, private, types of enterprises.

 

Business letters and their preparation; desktop publishing.
 
  • Communications including memos, emails, forms, reports  and other business documents. 

  • Filing systems, data and information. 

  • The uses and control of office machines

  • Computer systems: data, databases, hardware, software, data security.

 

Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
 
  • Outgoing mail, despatching mail, options, postage, posting options and machinery.

  • Reception work, visitors, appointments, deliveries.

  • Arranging meetings, representing the organisation.

  • Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.

 

Making travel arrangements; the appointments diary. 
 
  • Conferences, managing events, logistics, travel. 

  • Effective communication: oral, visual, written, electronic.

  • Principles of bookkeeping, the ledger, sales documents, petty cash, banking.

  • Invoices and receipts, checking and passing bills for payment, issuing cheques, records. 

 

Wages and remuneration.
 
  • Advertising for and recruiting office personnel: job analysis, job descriptions.

  • Interviewing, selection tests, induction, training, supervising, controlling, counselling. 

  • The functions and principles of management; technical and managerial aspects.

  • Setting good examples, attitudes. Preparing for promotion.

Course Video