Course Details
Course Outline
10 days course
Operations Management impact on Organizational Governance
- Ensuring compliance
- Continuous improvement techniques
Operations Management Reporting
- Effective Reporting of Operational Performance
- Understanding & Reporting Financial Performance
- Understanding & Reporting Quality Delivery
Sustainable Operations Management
- Environmental aspects of Operations Management
- Operations Management Diagnostic Toolkit
- Triple Bottom Line concept and applications
Understanding Quality
- Management and quality
- The price of quality
- People, processes and systems
- The Total Quality Management philosophy
Quality Management Leadership
- Leadership The of foundation of TQM
- quality Leadership roles and responsibilities
- quality Management vs quality Leadership
- Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
- Level 1 – Uncommitted
- Level 2 – Drifters
- Level 3 – Tool-pushers
- Level 4 – Improvers
- Level 5 – Award-winners
- Level 6 – World-class
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
Quality Audits, Awards and Implementation
- Quality audits
- Malcolm Baldrige, Deming Prize and European Quality Awards
- Implementation of quality management
- The management of change
Role and Contribution of Facilities Management to the Organization
- Developing Effective Facilities Management Strategies
- Aligning Facilities Management Strategy to Organizational Competitive Strategy
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function
- Key principles within maintenance management
- The impact of “up-time” on the organisation
- The impacts of “downtime” on the organization
KEY MAINTENANCE STRATEGIES
- Developing preventative maintenance strategy
- Developing corrective maintenance strategy
- Developing emergency maintenance strategy
- Monitoring & measuring the combined strategy effectiveness
HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
- Health and Safety at Work
- Handling workplace law
- Environmental efficiency
- External accreditation systems – safety, quality and environmental
UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
- Calculating mean time between failure
- The “Bath tub” failure model
- Probability analysis
- Risk management – The FMEA model
Facilities Management Strategy
- Facilities Management Strategy and Execution
- Effective People Management
- Establishing Critical Success Factors
