Course Details
Course Outline
5 days course
Introduction to the Procedures Needed in Business
- Basics of management systems
- Duties of all organizations
- Importance of comprehensive documentation and writing policies
- Understanding the policies, purposes and contents
Creation of Procedures
- Understanding the designing of the procedures
- Preparation of the documents for management systems
- Understanding the purpose and contents of the procedure documents
- Learning to write clear and concise procedures
Standards of the Documentations
- Understanding the importance of the code ISO9001
- Learning to write work purposes and contents
- How to apply the Plain English standards
- Purposes of the forms , tags and labels
- Importance of records
Using Flowcharts and Process Maps
- Interpretation of flowcharts and its use
- Problems related to texts and solving it using Flowcharts
- Understanding the flowchart symbols and process maps
- How to analyse and simplify procedures and other value added maps
Development and Integrity of the Planning System
- How to plan the development of a management system
- Learning the format of the writing procedures
- Understanding the life cycle documentation and how to review points
- Review of the management system and importance of auditing
- Discussion of the case studies
- Review of the course and “Question and Answer” session
