Essential skills for HR professionals

Course Info

Date: July-11-2022

Length: 1 Week

City: Istanbul

Fees: 3,900

Type: In Classroom

the date is no longer available,
kindly check other dates from the table below

Available Dates

  • Aug-22-2022

    Istanbul

  • Sep-26-2022

    Istanbul

  • Oct-03-2022

    Istanbul

  • Oct-17-2022

    Istanbul

  • Nov-14-2022

    Istanbul

  • Nov-28-2022

    Istanbul

  • Dec-12-2022

    Istanbul

  • Dec-26-2022

    Istanbul

  • Dec-27-2022

    Istanbul

  • Jan-10-2023

    Istanbul

  • Feb-14-2023

    Istanbul

  • Mar-14-2023

    Istanbul

  • Apr-11-2023

    Istanbul

  • May-30-2023

    Istanbul

  • June-06-2023

    Istanbul

  • July-11-2023

    Istanbul

Dates in Other Venues

  • Aug-15-2022

    Amsterdam

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Singapore

  • Aug-22-2022

    Barcelona

  • Aug-22-2022

    Munich

  • Aug-29-2022

    Madrid

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Aug-29-2022

    Zurich

  • Sep-05-2022

    Kuala Lumpur

  • Sep-05-2022

    London

  • Sep-12-2022

    Paris

  • Sep-12-2022

    Madrid

  • Sep-12-2022

    Dubai

  • Sep-12-2022

    Zurich

  • Sep-12-2022

    Singapore

  • Sep-12-2022

    Barcelona

  • Sep-12-2022

    Munich

  • Sep-19-2022

    Amsterdam

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Zurich

  • Oct-03-2022

    Barcelona

  • Oct-03-2022

    Munich

  • Oct-10-2022

    Madrid

  • Oct-10-2022

    London

  • Oct-10-2022

    Singapore

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Dubai

  • Oct-17-2022

    Zurich

  • Oct-17-2022

    Amsterdam

  • Oct-17-2022

    Barcelona

  • Oct-17-2022

    Munich

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    London

  • Oct-31-2022

    Amsterdam

  • Oct-31-2022

    Singapore

  • Nov-07-2022

    Madrid

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Paris

  • Nov-14-2022

    London

  • Nov-14-2022

    Amsterdam

  • Nov-14-2022

    Singapore

  • Nov-14-2022

    Barcelona

  • Nov-14-2022

    Munich

  • Nov-21-2022

    Madrid

  • Nov-21-2022

    Zurich

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Paris

  • Nov-28-2022

    London

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Singapore

  • Nov-28-2022

    Barcelona

  • Nov-28-2022

    Munich

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Paris

  • Dec-05-2022

    London

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Singapore

  • Dec-05-2022

    Barcelona

  • Dec-05-2022

    Munich

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    Zurich

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Amsterdam

  • Dec-19-2022

    Singapore

  • Dec-19-2022

    Barcelona

  • Dec-19-2022

    Munich

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Singapore

  • Dec-20-2022

    Barcelona

  • Dec-20-2022

    Munich

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-27-2022

    Madrid

  • Dec-27-2022

    London

  • Dec-27-2022

    Dubai

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    London

  • Jan-10-2023

    Dubai

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Singapore

  • Jan-17-2023

    Barcelona

  • Jan-17-2023

    Munich

  • Jan-24-2023

    Madrid

  • Jan-24-2023

    Dubai

  • Jan-31-2023

    London

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-07-2023

    Dubai

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Dubai

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Singapore

  • Feb-21-2023

    Barcelona

  • Feb-21-2023

    Munich

  • Feb-21-2023

    Munich

  • Feb-28-2023

    Madrid

  • Feb-28-2023

    London

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-21-2023

    Paris

  • Mar-21-2023

    London

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Singapore

  • Mar-21-2023

    Barcelona

  • Mar-21-2023

    Munich

  • Mar-21-2023

    Munich

  • Mar-28-2023

    Madrid

  • Mar-28-2023

    Dubai

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    London

  • Apr-11-2023

    Dubai

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Singapore

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-18-2023

    Munich

  • Apr-18-2023

    Munich

  • Apr-25-2023

    Madrid

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-02-2023

    Paris

  • May-02-2023

    London

  • May-02-2023

    Dubai

  • May-02-2023

    Zurich

  • May-02-2023

    Barcelona

  • May-02-2023

    Munich

  • May-02-2023

    Munich

  • May-09-2023

    Kuala Lumpur

  • May-09-2023

    Singapore

  • May-16-2023

    Amsterdam

  • May-23-2023

    London

  • May-30-2023

    Madrid

  • May-30-2023

    Dubai

  • June-06-2023

    London

  • June-06-2023

    Dubai

  • June-06-2023

    Singapore

  • June-06-2023

    Amsterdam

  • June-13-2023

    Zurich

  • June-20-2023

    Kuala Lumpur

  • June-20-2023

    Madrid

  • June-27-2023

    Paris

  • June-27-2023

    London

  • June-27-2023

    Dubai

  • June-27-2023

    Barcelona

  • June-27-2023

    Munich

  • July-04-2023

    Madrid

  • July-04-2023

    London

  • July-11-2023

    Paris

  • July-11-2023

    Dubai

  • July-11-2023

    Barcelona

  • July-11-2023

    Munich

  • July-18-2023

    Zurich

  • July-25-2023

    Kuala Lumpur

  • July-25-2023

    London

  • July-25-2023

    Dubai

  • July-25-2023

    Singapore

  • July-25-2023

    Amsterdam

  • Aug-08-2023

    Kuala Lumpur

  • Aug-08-2023

    London

  • Aug-08-2023

    Dubai

Course Details

Course Outline

5 days course

 
Human Resources and Communication

 

  • Definition of Communication
  • Communication in HR
  • Characteristics of an Effective HR Communicator
  • Questioning Techniques
  • Listening and Empathy
  • Interviewing Techniques: 
    • The STAR Technique
    • The FACT Technique
    • The Probing Technique
    • The Leading Technique
  • Basics of Public Speaking

 

HR Business Communication and HR Report

 

  • Basics of Business Writing
  • Writing HR Reports 
  • Common Mistakes in Writing HR Correspondence and Reports
  • Examples of HR Correspondence and Reports

 

Conflict Resolution: A Required Skill for HR Professionals
 
  • Definition of Conflict
  • Sources of Conflict in HR
  • Thomas Kilmann Conflict Model 
  • Influencing Skills
  • Practical Applications in HR

 

Client-Centric HR Departments
 
  • Definition of Customer Service
  • Internal Customers versus External Customers
  • The Importance of Customer Service in HR
  • HR Customers – Who Are They!
  • Building a Customer Service Mentality in the HR Department

 

Coaching and Counselling Employees and Line Managers
 
  • Coaching, Counseling and Mentoring
  • Importance of Coaching and Counselling to HR Professionals
  • Difference between Coaching, Counseling and Mentoring
  • The 5 Principles of Coaching:
    • Principle 1: Feedback 
    • Principle 2: Accountability 
    • Principle 3 Challenge 
    • Principle 4: Tension 
    • Principle 5: Systems
  • The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will)

 

 

 
Emotional Intelligence (EI): The Base for Honing HR Professional Competencies
 
  • Definition of Emotional Intelligence
  • Self-Awareness and Self-Management
  • The Importance of EI for HR Professionals
  • Developing EI Competencies 
  • Daily Applications in the HR Environment

Course Video