Terms & Conditions

Places on our courses can be booked through our website, by email or by telephone. A booking is confirmed once you receive a written confirmation from LPC Training, together with the relevant course details, including date, venue, timings and any pre-course information.

Full payment (or an approved purchase order) may be required at the time of booking, depending on the course and customer type.

LPC Training courses are delivered as intensive programmes, typically lasting 3, 5, or 10 days, with 4 hours of training per day, unless otherwise specified by the course requirements or formally agreed with the participant’s company.

Participants are required to attend the full course duration, including all scheduled days and daily training hours.

Participants are not permitted to shorten, reduce, or modify the number of training days or daily hours under any circumstances without an official written request sent by their company via email and approved by LPC Training in advance. Individual requests from participants will not be accepted.

In exceptional circumstances, such as illness or other serious matters, participants must notify LPC Training immediately. Any absence must be supported by official written confirmation from the participant’s company and approved by LPC Training.

LPC Training reserves the right to make changes to course content, trainers, venues or dates where necessary. We will inform you of any significant changes as soon as possible.

Participants must ensure they meet any pre-course requirements (e.g. identification, prior qualifications or physical fitness) as specified in the course information. It is the responsibility of the participant to provide accurate information at the time of booking and to inform us of any medical conditions or additional support needs that may affect their participation.

Certificates are issued to participants who successfully complete the course and meet the required assessment criteria. It is the participant’s responsibility to ensure their name is entered correctly at the time of booking. Replacement certificates may be subject to an administrative fee.

LPC Training is committed to ensuring high-quality training and participant satisfaction.

1. Mid-Course Evaluation

Completion of the mid-course evaluation form at the end of the second day is mandatory for all participants.

If dissatisfaction is reported, LPC Training may:

• Request the trainer to adjust their approach to meet the participant’s needs.
• Arrange a replacement trainer from the third day, subject to availability.

If a replacement is unavailable, continue with the existing trainer and provide two complimentary online sessions with another qualified trainer after the course.

2. Final Course Evaluation

Where dissatisfaction is raised at the end of the course, LPC Training will review the participant’s feedback alongside the trainer’s report and evaluation. Where concerns are justified, up to two complimentary online sessions may be offered.

3. Responsibility for Reporting Concerns

Participants must report any concerns through the mandatory mid-course evaluation. LPC Training cannot be held responsible for concerns raised only after course completion if they were not reported during the designated evaluation period, as this limits our opportunity to address them promptly.

LPC Training will not be liable for any loss, damage or injury suffered by participants, except where caused by our negligence. Participants attend our courses at their own risk and are responsible for their own personal belongings.

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.