Measuring Process And Organizational Performance Training

Course Info

Date: July-04-2022

Length: 1 Week

City: Istanbul

Fees: 3,900

Type: In Classroom

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Available Dates

  • Aug-15-2022

    Istanbul

  • Sep-26-2022

    Istanbul

  • Oct-03-2022

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    Istanbul

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  • Dec-05-2022

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    Dubai

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    Zurich

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    Amsterdam

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  • Jan-10-2023

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    Amsterdam

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    Singapore

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    Barcelona

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    Munich

  • Feb-21-2023

    Munich

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    Madrid

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    Dubai

  • Mar-07-2023

    Kuala Lumpur

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    London

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    Dubai

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    Paris

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    Dubai

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    Zurich

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    Amsterdam

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    Singapore

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    Barcelona

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    Munich

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    Munich

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    Madrid

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    Kuala Lumpur

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    London

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    Dubai

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  • Apr-18-2023

    Munich

  • Apr-25-2023

    Madrid

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    Dubai

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    Singapore

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    London

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    Amsterdam

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    Kuala Lumpur

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    Madrid

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    Paris

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    Dubai

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    Barcelona

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    Munich

  • June-06-2023

    London

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    Dubai

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    Zurich

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    Madrid

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    Paris

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    Singapore

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    Amsterdam

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    Barcelona

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    Munich

  • June-27-2023

    Kuala Lumpur

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    London

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    Dubai

  • July-04-2023

    Kuala Lumpur

  • July-04-2023

    Madrid

  • July-04-2023

    London

  • July-04-2023

    Amsterdam

  • July-11-2023

    Dubai

  • July-11-2023

    Singapore

  • July-25-2023

    Paris

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    London

  • July-25-2023

    Dubai

  • July-25-2023

    Zurich

  • July-25-2023

    Barcelona

  • July-25-2023

    Munich

  • Aug-08-2023

    Paris

  • Aug-08-2023

    London

  • Aug-08-2023

    Dubai

  • Aug-08-2023

    Barcelona

  • Aug-08-2023

    Munich

Course Details

Course Outline

5 days course

 

Process management as the foundation of organizational management

 

  • Processes defined
  • Business Process Thinking
  • Types of business processes
  • Metrics definitions
  • Process and metrics planning
  • Aligning process levels to metrics levels – hierarchy

 

Metrics Types and purposes

 

  • Metrics definitions
  • Metrics categories and labels
  • Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.

 

Selecting the right metrics

 

  • Top-Bottom; bottom-top alignment
  • What metrics should accomplish
  • Strategy and metrics
  • Gaps-Alignment-Conflict

 

Detailing the metrics

 

  • Identifying the details
  • Setting baselines, benchmarks and targets
  • Sourcing, Collecting and Frequency of collecting data
  • Normalizing and formulizing data

 

Analyzing and presenting the data

 

  • Ways to analyze data
  • Graphical depictions of data
  • Dashboards and scorecards

 

Making appropriate decisions

 

  • Issues and considerations
  • Frequency of review
  • Deciding to change

 

Psychological impacts of metrics

 

  • Good and bad news of metrics
  • Determining poor vs. better metrics
  • Political game-playing with metrics
  • Congruency

 

The metrics life-cycle

 

  • Life cycle defined
  • Factors affecting metrics relevancy
  • Reviewing metrics adequacy

Course Video