Pioneer Skills for the HR Professionals

Course Info

Date: Jan-24-2023

Length: 1 Week

City: Madrid

Fees: 4,300

Type: In Classroom

Available Dates

  • June-06-2022

    Madrid

  • July-25-2022

    Madrid

  • Aug-22-2022

    Madrid

  • Sep-05-2022

    Madrid

  • Oct-03-2022

    Madrid

  • Oct-24-2022

    Madrid

  • Nov-07-2022

    Madrid

  • Nov-21-2022

    Madrid

  • Dec-12-2022

    Madrid

  • Dec-26-2022

    Madrid

  • Dec-27-2022

    Madrid

  • Jan-24-2023

    Madrid

  • Feb-28-2023

    Madrid

  • Mar-28-2023

    Madrid

  • Apr-25-2023

    Madrid

Dates in Other Venues

  • May-23-2022

    Zurich

  • May-30-2022

    Kuala Lumpur

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-13-2022

    Paris

  • June-13-2022

    Bangkok

  • June-13-2022

    Barcelona

  • June-20-2022

    Istanbul

  • June-20-2022

    Zurich

  • June-20-2022

    Amsterdam

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • July-04-2022

    Paris

  • July-04-2022

    London

  • July-04-2022

    Dubai

  • July-04-2022

    Amsterdam

  • July-04-2022

    Barcelona

  • July-11-2022

    Kuala Lumpur

  • July-11-2022

    Istanbul

  • July-11-2022

    Zurich

  • July-18-2022

    Bangkok

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-08-2022

    Zurich

  • Aug-22-2022

    Kuala Lumpur

  • Aug-29-2022

    Istanbul

  • Aug-29-2022

    Paris

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Aug-29-2022

    Amsterdam

  • Aug-29-2022

    Bangkok

  • Aug-29-2022

    Barcelona

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-05-2022

    Amsterdam

  • Sep-19-2022

    Istanbul

  • Sep-19-2022

    Paris

  • Sep-19-2022

    Bangkok

  • Sep-19-2022

    Barcelona

  • Sep-26-2022

    Kuala Lumpur

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Sep-26-2022

    Zurich

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Bangkok

  • Oct-03-2022

    Barcelona

  • Oct-10-2022

    London

  • Oct-10-2022

    Zurich

  • Oct-10-2022

    Amsterdam

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Istanbul

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Bangkok

  • Oct-17-2022

    Barcelona

  • Oct-24-2022

    London

  • Oct-24-2022

    Dubai

  • Oct-24-2022

    Zurich

  • Oct-24-2022

    Amsterdam

  • Nov-07-2022

    Paris

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Bangkok

  • Nov-21-2022

    London

  • Nov-21-2022

    Zurich

  • Nov-21-2022

    Amsterdam

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Bangkok

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Paris

  • Dec-05-2022

    London

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Zurich

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Bangkok

  • Dec-19-2022

    Istanbul

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Amsterdam

  • Dec-19-2022

    Barcelona

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Bangkok

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Bangkok

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    London

  • Dec-27-2022

    Dubai

  • Jan-03-2023

    Kuala Lumpur

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    London

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Dubai

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Bangkok

  • Jan-17-2023

    Barcelona

  • Jan-31-2023

    London

  • Jan-31-2023

    Dubai

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-07-2023

    Dubai

  • Feb-14-2023

    Istanbul

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Bangkok

  • Feb-21-2023

    Barcelona

  • Feb-28-2023

    London

  • Feb-28-2023

    Dubai

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-14-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Bangkok

  • Mar-21-2023

    Barcelona

  • Mar-28-2023

    London

  • Mar-28-2023

    Dubai

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    Dubai

  • Apr-11-2023

    Istanbul

  • Apr-11-2023

    London

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Bangkok

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-02-2023

    Istanbul

  • May-02-2023

    London

  • May-02-2023

    Bangkok

  • May-09-2023

    Dubai

  • May-09-2023

    Amsterdam

Course Details

Course Outline

5 days course

 

Introduction to Human Resource
 
  • Methodology of communication in HR
  • Relation of listening and empathy
  • Concept of “STAR and FACT” techniques
  • Concept of “Probing and Leading” techniques
  • Understanding the fundamentals of public speaking

 

Departments in Human Resource
 
  • Understanding the client centric HR department
  • Importance of customer service in HR
  • Understanding the concept of “Internal vs External” customer
  • Developing a mentality of customer service in HR

 

Preparing HR Reports
 
  • Introduction on Business writing
  • Preparing HR reports
  • Identifying and correcting mistakes while writing HR reports
  • Explanation with examples of certain HR reports

 

Resolution of Conflict
 
  • Methodology of conflict
  • Influencing skills for resolving conflict
  • Understanding the concept of TKI conflict model “Thomas-Kilmann Conflict Model”

 

 

The Way Forward
 
  • Understanding Motivation and Avoiding a Simplistic Approach
  • Where Pay and Reward Fit with Motivation
  • The Messages for Leaders
  • Evolution of HR from Tactical to Strategic           
  • Employee Relationship Management
  • The Personal Skills needed for the New Roles
  • Influencing Skills
  • Managing Conflict
  • Assertiveness

Course Video