Quality Management System and ISO 9001:2015

Course Info

Date: Jan-24-2023

Length: 1 Week

City: Madrid

Fees: 4,300

Type: In Classroom

Available Dates

  • June-06-2022

    Madrid

  • July-11-2022

    Madrid

  • Aug-29-2022

    Madrid

  • Sep-26-2022

    Madrid

  • Oct-17-2022

    Madrid

  • Oct-31-2022

    Madrid

  • Nov-14-2022

    Madrid

  • Nov-28-2022

    Madrid

  • Dec-05-2022

    Madrid

  • Dec-19-2022

    Madrid

  • Dec-27-2022

    Madrid

  • Jan-24-2023

    Madrid

  • Feb-28-2023

    Madrid

  • Mar-28-2023

    Madrid

  • Apr-25-2023

    Madrid

Dates in Other Venues

  • May-23-2022

    Paris

  • May-23-2022

    Barcelona

  • May-30-2022

    Istanbul

  • May-30-2022

    London

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    Paris

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-06-2022

    Zurich

  • June-06-2022

    Amsterdam

  • June-06-2022

    Bangkok

  • June-06-2022

    Barcelona

  • June-13-2022

    Istanbul

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • July-04-2022

    Istanbul

  • July-04-2022

    London

  • July-11-2022

    Paris

  • July-11-2022

    Dubai

  • July-11-2022

    Barcelona

  • July-18-2022

    Zurich

  • July-25-2022

    Kuala Lumpur

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • July-25-2022

    Amsterdam

  • July-25-2022

    Bangkok

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-15-2022

    Zurich

  • Aug-22-2022

    Kuala Lumpur

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Dubai

  • Aug-22-2022

    Amsterdam

  • Aug-22-2022

    Bangkok

  • Aug-22-2022

    Barcelona

  • Aug-29-2022

    Istanbul

  • Aug-29-2022

    London

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Amsterdam

  • Sep-12-2022

    Bangkok

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Istanbul

  • Sep-19-2022

    Zurich

  • Sep-26-2022

    Paris

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Sep-26-2022

    Barcelona

  • Oct-03-2022

    Bangkok

  • Oct-10-2022

    Kuala Lumpur

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    London

  • Oct-10-2022

    Dubai

  • Oct-10-2022

    Zurich

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Amsterdam

  • Oct-17-2022

    Barcelona

  • Oct-24-2022

    Dubai

  • Oct-24-2022

    Zurich

  • Oct-24-2022

    Bangkok

  • Oct-31-2022

    Kuala Lumpur

  • Oct-31-2022

    Istanbul

  • Oct-31-2022

    Paris

  • Oct-31-2022

    London

  • Oct-31-2022

    Amsterdam

  • Oct-31-2022

    Barcelona

  • Nov-07-2022

    Paris

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Bangkok

  • Nov-21-2022

    London

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Bangkok

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Bangkok

  • Dec-12-2022

    Paris

  • Dec-12-2022

    London

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Barcelona

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Istanbul

  • Dec-19-2022

    Bangkok

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Bangkok

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Paris

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Barcelona

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    London

  • Dec-27-2022

    Dubai

  • Jan-03-2023

    Kuala Lumpur

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    London

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Dubai

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Bangkok

  • Jan-17-2023

    Barcelona

  • Jan-31-2023

    London

  • Jan-31-2023

    Dubai

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-14-2023

    Istanbul

  • Feb-14-2023

    Dubai

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Bangkok

  • Feb-21-2023

    Barcelona

  • Feb-28-2023

    London

  • Feb-28-2023

    Dubai

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-14-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Bangkok

  • Mar-21-2023

    Barcelona

  • Mar-28-2023

    London

  • Mar-28-2023

    Dubai

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    London

  • Apr-11-2023

    Istanbul

  • Apr-11-2023

    Dubai

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Bangkok

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-02-2023

    Dubai

  • May-09-2023

    Kuala Lumpur

  • May-09-2023

    London

  • May-09-2023

    Zurich

  • May-09-2023

    Bangkok

  • May-09-2023

    Amsterdam

Course Details

Course Outline

5 days course

 

Overview of ISO 9001:2015 and its relevance to a business/quality management system

 

  • Identifying key interested parties, the key issues of business and risk-based thinking
  • Communication, resources, training, competence and documented information
  • Quality Management Principles and the key components of a QMS
  • Annex SL as a framework for all management system standards
  • Process approach and how it is used in quality management
  • How a QMS establishes a culture of continual improvement
  • Leadership and management commitment

 

 Quality Management in the context of your organisation

 

  • Understanding the organisation in relation to quality management
  • Understanding the needs and expectations of key stakeholders
  • Quality Management System (QMS) and processes
  • Determining the scope of QMS

 

The Role of Leadership

 

  • Commitment to quality management
  • Customer Focus
  • Establishing a quality policy
  • Organisational roles, responsibility and authorities

 

Planning

 

  • Addressing risks and opportunities
  • Determining quality objectives and plans to achieve them
  • Change management – undertaking changes in a planned and systematic manner

 

Support for the Quality Management System

 

  • Resource requirement
  • Organisational knowledge and competences
  • Raising awareness, developing a communication strategy
  • Documentation requirement

 

Operation

 

  • Operational planning and control
  • Design of services and determination of requirements including service review

 

Performance Evaluation

 

  • Monitoring, measurement, analysis and evaluation
    • Internal Audit and performance evaluation
    • Management review

 

Making Improvement to Quality

 

  • General – improving processes, services and the quality management system
  • Taking corrective action
  • Putting in place a system of continual improvement.

Course Video