Advanced Retail Management

Course Info

Date: Jan-24-2023

Length: 1 Week

City: Madrid

Fees: 4,300

Type: In Classroom

Available Dates

  • June-20-2022

    Madrid

  • July-04-2022

    Madrid

  • Aug-15-2022

    Madrid

  • Sep-05-2022

    Madrid

  • Oct-10-2022

    Madrid

  • Oct-24-2022

    Madrid

  • Nov-07-2022

    Madrid

  • Nov-21-2022

    Madrid

  • Dec-05-2022

    Madrid

  • Dec-26-2022

    Madrid

  • Dec-27-2022

    Madrid

  • Jan-24-2023

    Madrid

  • Feb-28-2023

    Madrid

  • Mar-28-2023

    Madrid

  • Apr-25-2023

    Madrid

  • May-09-2023

    Madrid

Dates in Other Venues

  • May-23-2022

    Istanbul

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    Paris

  • June-06-2022

    Dubai

  • June-06-2022

    Amsterdam

  • June-06-2022

    Barcelona

  • June-13-2022

    London

  • June-13-2022

    Istanbul

  • June-13-2022

    Zurich

  • June-13-2022

    Bangkok

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • July-04-2022

    London

  • July-04-2022

    Istanbul

  • July-04-2022

    Dubai

  • July-04-2022

    Zurich

  • July-11-2022

    Kuala Lumpur

  • July-11-2022

    Amsterdam

  • July-18-2022

    Bangkok

  • July-25-2022

    Paris

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • July-25-2022

    Barcelona

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-15-2022

    Paris

  • Aug-15-2022

    Barcelona

  • Aug-22-2022

    Istanbul

  • Aug-22-2022

    Amsterdam

  • Aug-29-2022

    Kuala Lumpur

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Aug-29-2022

    Zurich

  • Aug-29-2022

    Bangkok

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Istanbul

  • Sep-12-2022

    Zurich

  • Sep-12-2022

    Amsterdam

  • Sep-12-2022

    Bangkok

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Paris

  • Sep-19-2022

    Barcelona

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Oct-03-2022

    Dubai

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    Zurich

  • Oct-10-2022

    Amsterdam

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Paris

  • Oct-17-2022

    London

  • Oct-17-2022

    Bangkok

  • Oct-17-2022

    Barcelona

  • Oct-24-2022

    Istanbul

  • Oct-24-2022

    Dubai

  • Oct-24-2022

    Amsterdam

  • Oct-31-2022

    Kuala Lumpur

  • Oct-31-2022

    Paris

  • Oct-31-2022

    London

  • Oct-31-2022

    Zurich

  • Oct-31-2022

    Bangkok

  • Oct-31-2022

    Barcelona

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Paris

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Bangkok

  • Nov-21-2022

    Amsterdam

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    London

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    Bangkok

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Bangkok

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    Paris

  • Dec-12-2022

    London

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Barcelona

  • Dec-19-2022

    Bangkok

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Bangkok

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Barcelona

  • Dec-27-2022

    Kuala Lumpur

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    Paris

  • Dec-27-2022

    London

  • Dec-27-2022

    Dubai

  • Dec-27-2022

    Zurich

  • Dec-27-2022

    Amsterdam

  • Dec-27-2022

    Bangkok

  • Dec-27-2022

    Barcelona

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    London

  • Jan-03-2023

    Dubai

  • Jan-10-2023

    Istanbul

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Dubai

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Bangkok

  • Jan-17-2023

    Barcelona

  • Jan-24-2023

    London

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-07-2023

    Dubai

  • Feb-14-2023

    Istanbul

  • Feb-21-2023

    Paris

  • Feb-21-2023

    London

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Bangkok

  • Feb-21-2023

    Barcelona

  • Feb-28-2023

    Dubai

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-14-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Bangkok

  • Mar-21-2023

    Barcelona

  • Mar-28-2023

    London

  • Mar-28-2023

    Dubai

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    London

  • Apr-04-2023

    Dubai

  • Apr-11-2023

    Istanbul

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Bangkok

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-02-2023

    Dubai

  • May-02-2023

    Bangkok

  • May-09-2023

    Paris

  • May-09-2023

    London

  • May-09-2023

    Barcelona

  • May-16-2023

    Kuala Lumpur

  • May-16-2023

    Zurich

  • May-16-2023

    Amsterdam

Course Details

Course Outline

5 days course

 

Introduction to Retail Management
 
  • What we mean by retail management
  • How to get involved in this industry
  • How your career can progress in retail management
  • Today’s Retail Environment
  • Implement staff training
  • Assess workplace competencies

 

 

 

Leading & Managing People

 

  • Lead and manage people
  • Managing Human Resources 
  • Provide a safe working environment
  • Administer human resources policy
  • Recruit and select personnel

 

Retail Sales Management and Coaching
 
  • The New Role of the Retail Sales Associates
  • Relationship Selling and Retailing
  • The Retail Sales Management Process 
    • Hire 
    • Train
    • Set Goals and Objectives
    • Define and Measure Metrics
    • Motivate 
    • Performance Evaluation
    • Rewards and Incentives 

 

Retail Strategies and Business Intelligence

 

  • Retail Competitive Strategies 
  • The 5 Dimensions of a Retail Strategy
  • The EST Model: Achieving Strategic Positioning 
  • Assessing Strengths and Weaknesses for Better Positioning 
  • Retail Leadership Guidelines 
  • The Components of Retail Business Intelligence 
  • Business Intelligence and Retail Operations
  • Assessing Strengths and Weaknesses for Better Positioning

 

Retail Performance Management
 
  • The Critical Components of Retail Performance 
    • Improve the Quality of Leadership
    • Instill a High Performance Culture
    • Develop and Implement HR Programs and Processes
  • Evaluating Individual Performance Levels 
  • Developing Balanced Scorecards (Store and Retail Sales Associates)

 

 

Store Sales Performance Metrics

 

  • Critical Performance Questions
  • What to Measure and When?
  • 15 Key Retail Metrics 
  • The Strategic Profit Model (DuPont Analysis)
  • Computing the Store’s Return on Net Worth
 
Financial Resources

 

  • Manage financial resources
  • Store Operations 
  • Control store security/loss
  • Control inventory

 

Customer Service Management

 

  • Trends in Customer Relations
  • Shaping Customer Perceptions
  • Developing Your Own Service Strategy
  • Customer Service Requirements
  • Key Ingredients of Service Strategy
  • Facts about Customer Complaints
  • A Retail Success Blueprint
 
Marketing

 

  • Manage merchandise and store operations
  • Shaping Customer Perceptions
  • Developing Your Own Service Strategy
  • Customer Service Requirements
  • Key Ingredients of Service Strategy
  • Manage sales and service delivery

 

 

Course Video