Digital Transformation of Products and Services

Course Info

Date: Jan-24-2023

Length: 1 Week

City: Madrid

Fees: 4,300

Type: In Classroom

Available Dates

  • June-06-2022

    Madrid

  • July-18-2022

    Madrid

  • Aug-15-2022

    Madrid

  • Sep-05-2022

    Madrid

  • Oct-10-2022

    Madrid

  • Oct-31-2022

    Madrid

  • Nov-14-2022

    Madrid

  • Nov-28-2022

    Madrid

  • Dec-05-2022

    Madrid

  • Dec-19-2022

    Madrid

  • Dec-27-2022

    Madrid

  • Jan-24-2023

    Madrid

  • Feb-28-2023

    Madrid

  • Mar-28-2023

    Madrid

  • Apr-25-2023

    Madrid

  • May-09-2023

    Madrid

Dates in Other Venues

  • May-23-2022

    Amsterdam

  • May-23-2022

    Bangkok

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-06-2022

    Amsterdam

  • June-13-2022

    Bangkok

  • June-20-2022

    Istanbul

  • June-27-2022

    Paris

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • June-27-2022

    Zurich

  • June-27-2022

    Barcelona

  • July-04-2022

    Istanbul

  • July-04-2022

    London

  • July-04-2022

    Dubai

  • July-04-2022

    Bangkok

  • July-11-2022

    Zurich

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Paris

  • July-18-2022

    Amsterdam

  • July-18-2022

    Barcelona

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • Aug-08-2022

    Paris

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-08-2022

    Zurich

  • Aug-08-2022

    Barcelona

  • Aug-15-2022

    Kuala Lumpur

  • Aug-15-2022

    Amsterdam

  • Aug-22-2022

    Istanbul

  • Aug-22-2022

    Bangkok

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Sep-05-2022

    Kuala Lumpur

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Istanbul

  • Sep-12-2022

    Bangkok

  • Sep-19-2022

    Paris

  • Sep-19-2022

    Zurich

  • Sep-19-2022

    Barcelona

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Sep-26-2022

    Amsterdam

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Zurich

  • Oct-03-2022

    Bangkok

  • Oct-10-2022

    Paris

  • Oct-10-2022

    London

  • Oct-10-2022

    Barcelona

  • Oct-17-2022

    Zurich

  • Oct-17-2022

    Amsterdam

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    Istanbul

  • Oct-24-2022

    Dubai

  • Oct-24-2022

    Bangkok

  • Oct-31-2022

    Paris

  • Oct-31-2022

    London

  • Oct-31-2022

    Amsterdam

  • Oct-31-2022

    Barcelona

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Bangkok

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Paris

  • Nov-14-2022

    Barcelona

  • Nov-21-2022

    London

  • Nov-21-2022

    Bangkok

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    London

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Bangkok

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Barcelona

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Bangkok

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Bangkok

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    Paris

  • Dec-27-2022

    London

  • Dec-27-2022

    Dubai

  • Dec-27-2022

    Amsterdam

  • Dec-27-2022

    Bangkok

  • Dec-27-2022

    Barcelona

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    Dubai

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    London

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Dubai

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Bangkok

  • Jan-17-2023

    Barcelona

  • Jan-31-2023

    London

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-07-2023

    Dubai

  • Feb-14-2023

    Istanbul

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Bangkok

  • Feb-21-2023

    Barcelona

  • Feb-28-2023

    London

  • Feb-28-2023

    Dubai

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-14-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Bangkok

  • Mar-21-2023

    Barcelona

  • Mar-28-2023

    London

  • Mar-28-2023

    Dubai

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    London

  • Apr-04-2023

    Dubai

  • Apr-11-2023

    Istanbul

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Bangkok

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-09-2023

    Kuala Lumpur

  • May-09-2023

    Istanbul

  • May-09-2023

    Paris

  • May-09-2023

    London

  • May-09-2023

    Dubai

  • May-09-2023

    Zurich

  • May-09-2023

    Barcelona

Course Details

Course Outline

5 days course

 

Introduction to Digital Transformation
 
  • What is Digital Transformation?
  • Tradition Linear Value Chain
  • Homing and Switching Costs
  • Two Sided-Networks

 

Digital Transformation Domains
 
  • Customers
  • Competition
  • Data
  • Innovation
  • Value

 

 

Digital Risk and the Future of Finance

 

  • Just in time
  • Technology factors
  • Managing the digital estate
  • The data journey
  • Digitising finance departments
  • The finance function
  • Fraud and compliance risks
  • On the horizon
  • A vision of the future

 

Customer Service

 

  • Digitising products and services explained
  • Market needs
  • Keeping customers happy
  • Customer focus
  • Missed opportunities
  • Entering a new market

 

Products and Services

 

  • Customising products
  • Adding value
  • Rolls Royce
  • Grocery retail and convenience
  • Identifying risks
  • Common risks
  • Using your data
  • Skills, credibility and digital infrastructure

 

New Business Models

 

  • New business models
  • Digitising products and services Q&A
  • Moving online
  • Managing communication channels
  • Measurement and KPIs
  • Managing online reputation
  • Justification of expenditure
  • Are you a marketing guru?

Course Video