The Office Professional and Records Management Masterclass
Course Info
Length:
Type:
Course Details
Introduction
Objective
Who should attend
The Office Professional & Records Management Master class is an exciting and interactive training, designed to provide participants with the opportunity to review and develop interpersonal and professional skills needed to do their jobs effectively, thereby contributing to personal and organizational success.
This training also covers the strategies, tools, and technologies used to capture, categorize, manage, store, preserve (archive), and deliver documents and records in support of business processes, as well as the core components of ISO 15489 so that organizations become compliant with best practices.
After exploring and developing the multi-faceted skills required of the office professionals and administrative staff (including both inter-personal and technical skills), the combination allows participants to explore in more detail the issues involved in meeting responsibilities for managing documentation and records
Course Outline
Introduction / Roles, Competencies and Personal Effectiveness
- introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviors and values
- Emotional and Chronistic Intelligence
- Personal competence review
- Time management constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
