Certified Office Manager (COM)

Course Info

Date: May-23-2022

Length: 1 Week

City: Barcelona

Fees: 4,200

Type: In Classroom

the date is no longer available,
kindly check other dates from the table below

Available Dates

  • July-11-2022

    Barcelona

  • Aug-15-2022

    Barcelona

  • Sep-19-2022

    Barcelona

  • Oct-03-2022

    Barcelona

  • Oct-17-2022

    Barcelona

  • Nov-14-2022

    Barcelona

  • Nov-28-2022

    Barcelona

  • Dec-12-2022

    Barcelona

  • Dec-26-2022

    Barcelona

  • Feb-21-2023

    Barcelona

  • Mar-21-2023

    Barcelona

  • Apr-11-2023

    Barcelona

  • May-23-2023

    Barcelona

  • June-20-2023

    Barcelona

Dates in Other Venues

  • July-11-2022

    Kuala Lumpur

  • July-11-2022

    Istanbul

  • July-11-2022

    Paris

  • July-11-2022

    Madrid

  • July-11-2022

    London

  • July-11-2022

    Dubai

  • July-11-2022

    Zurich

  • July-11-2022

    Amsterdam

  • July-11-2022

    Singapore

  • July-11-2022

    Munich

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • Aug-15-2022

    Kuala Lumpur

  • Aug-15-2022

    Istanbul

  • Aug-15-2022

    Paris

  • Aug-15-2022

    Madrid

  • Aug-15-2022

    London

  • Aug-15-2022

    Dubai

  • Aug-15-2022

    Zurich

  • Aug-15-2022

    Amsterdam

  • Aug-15-2022

    Singapore

  • Aug-15-2022

    Munich

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Istanbul

  • Sep-19-2022

    Paris

  • Sep-19-2022

    Madrid

  • Sep-19-2022

    London

  • Sep-19-2022

    Dubai

  • Sep-19-2022

    Zurich

  • Sep-19-2022

    Amsterdam

  • Sep-19-2022

    Singapore

  • Sep-19-2022

    Munich

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Madrid

  • Oct-03-2022

    London

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Zurich

  • Oct-03-2022

    Amsterdam

  • Oct-03-2022

    Singapore

  • Oct-03-2022

    Munich

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Istanbul

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Madrid

  • Oct-17-2022

    London

  • Oct-17-2022

    Dubai

  • Oct-17-2022

    Zurich

  • Oct-17-2022

    Amsterdam

  • Oct-17-2022

    Singapore

  • Oct-17-2022

    Munich

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Paris

  • Nov-14-2022

    Madrid

  • Nov-14-2022

    London

  • Nov-14-2022

    Dubai

  • Nov-14-2022

    Zurich

  • Nov-14-2022

    Amsterdam

  • Nov-14-2022

    Singapore

  • Nov-14-2022

    Munich

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    London

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Zurich

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Singapore

  • Nov-28-2022

    Munich

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    Paris

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    London

  • Dec-12-2022

    Dubai

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Singapore

  • Dec-12-2022

    Munich

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Singapore

  • Dec-26-2022

    Munich

  • Feb-07-2023

    London

  • Feb-07-2023

    Dubai

  • Feb-21-2023

    Kuala Lumpur

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Istanbul

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Madrid

  • Feb-21-2023

    London

  • Feb-21-2023

    Dubai

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Singapore

  • Feb-21-2023

    Munich

  • Feb-21-2023

    Munich

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-21-2023

    Kuala Lumpur

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Madrid

  • Mar-21-2023

    London

  • Mar-21-2023

    Dubai

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Singapore

  • Mar-21-2023

    Munich

  • Mar-21-2023

    Munich

  • Apr-11-2023

    Kuala Lumpur

  • Apr-11-2023

    Singapore

  • Apr-11-2023

    Zurich

  • Apr-11-2023

    Istanbul

  • Apr-11-2023

    Paris

  • Apr-11-2023

    Madrid

  • Apr-11-2023

    London

  • Apr-11-2023

    Dubai

  • Apr-11-2023

    Amsterdam

  • Apr-11-2023

    Munich

  • Apr-11-2023

    Munich

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-09-2023

    London

  • May-09-2023

    Dubai

  • May-23-2023

    Kuala Lumpur

  • May-23-2023

    Singapore

  • May-23-2023

    Zurich

  • May-23-2023

    Istanbul

  • May-23-2023

    Paris

  • May-23-2023

    Madrid

  • May-23-2023

    London

  • May-23-2023

    Dubai

  • May-23-2023

    Amsterdam

  • May-23-2023

    Munich

  • May-23-2023

    Munich

  • June-06-2023

    London

  • June-06-2023

    Dubai

  • June-20-2023

    Kuala Lumpur

  • June-20-2023

    Singapore

  • June-20-2023

    Zurich

  • June-20-2023

    Istanbul

  • June-20-2023

    Paris

  • June-20-2023

    Madrid

  • June-20-2023

    London

  • June-20-2023

    Dubai

  • June-20-2023

    Amsterdam

  • June-20-2023

    Munich

Course Details

Course Outline

5 days course

 

HE KEY FUNCTIONS OF AN OFFICE MANAGER
 
  • Understand why your role is important.
  • Key Duties and Skills
  • What is an Office Manager? The role defined.

 

SETTING OBJECTIVES
 
  • Why are Objectives important?
  • How to set Objectives for your team
  • How to  co-ordinate with higher level Objectives

 

COMMUNICATION
 
  • Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
  • Learn the importance of Assertiveness in performing your role
  • Assertive versus Passive behaviour

 

CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
 
  • How to build your self-confidence and become a more effective Performer and Leader
  • Lead through example
  • Learn how to spread this confidence into the wider team
 
BUSINESS ACUMEN
 
  • Negotiate effectively
  • Get the most out of your Budget
  • Decision Making techniques
  • Problem Solving

 

HANDLING DIFFICULTY
 
  • Manage Stress in yourself and the team
  • Effective Conflict Management
 
LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
 
  • Delegation and Supervision
  • Team Working and Leadership
  • Motivation - how to find the magic touch
  • Importance and application of Objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool

 

MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
 
  • Time Management
  • Prioritisation
  • Organising the team
 
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
 
  • HR (Human Resources) functions and activities
  • Project Management and Planning - an overview.

 

THE IMPORTANCE OF THE CLIENT
 
  • Why are customers so important
  • How to keep this  in focus
  • Complaint Handling

Course Video