Artificial Intelligence (AI) and Automation in Hospitality

Course Info

Date:

N/A

Length:

5 Days

Type:

In Classroom

Fees:

£ 4350

City:

Barcelona

Available Dates

2025-06-09

Barcelona

2025-09-08

Barcelona

2025-12-08

Barcelona

Dates in Other Venues

2025-04-21

London

2025-05-19

Dubai

2025-06-09

London

2025-06-09

Amsterdam

2025-06-09

Singapore

2025-06-09

Paris

2025-06-09

Kuala Lumpur

2025-06-09

Istanbul

2025-07-21

Dubai

2025-08-18

London

2025-09-08

Kuala Lumpur

2025-09-08

Amsterdam

2025-09-08

Paris

2025-09-08

Istanbul

2025-09-08

Singapore

2025-09-08

Dubai

2025-10-20

London

2025-11-17

Dubai

2025-12-08

Kuala Lumpur

2025-12-08

Istanbul

2025-12-08

Singapore

2025-12-08

Paris

2025-12-08

London

2025-12-08

Amsterdam

Course Details

  • Introduction
  • Objective
  • Who should attend
  • Course Location

The Artificial Intelligence (AI) and Automation in Hospitality course provides a thorough introduction to the growing role of AI in transforming hospitality operations and customer experiences. As AI continues to reshape various industries, this course focuses on the specific applications of AI within hospitality, including how it can enhance customer service, streamline operations, and improve decision-making processes. Participants will explore key AI technologies such as machine learning, natural language processing (NLP), and automation, as well as the tools and platforms that enable these innovations.


Throughout the course, attendees will learn how to implement AI solutions in areas such as customer service, resource allocation, and operations management, while also addressing the challenges of data management, privacy, and security. The course will conclude with a discussion on future AI trends and ethical considerations, equipping participants with the knowledge needed to integrate AI strategies into their hospitality businesses.

Course Outline

5 days course
  • Day 1
  • Day 2
  • Day 3
  • Day 4
  • Day 5

Introduction to AI and Hospitality 


  • Definition of AI and its related concepts 
  • Discussing the historical evaluation of AI in hospitality  
  • Overview of AI applications in hospitality
  • Exploring AI technologies:


  1. Machine Learning
  2. Deep Learning
  3. Natural Language Processing (NLP)
  4. Neural Networks
  5. Algorithms


  • Overview of AI tools and platforms
  • Group Discussion: Opportunities and challenges of AI in hospitality
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